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ENTERTAINMENT
By Doug Bedell and Doug Bedell,Knight Ridder/Tribune | March 20, 2000
When all else fails, support technicians sometimes suggest a humorous way to end the frustrating problems reported by new computer owners. It's called using the floor tool, meaning you lift your confused box overhead and smash it on the ground. To prevent such extreme measures, experts at numerous computer specialty magazines and Web sites offer wide-ranging, detailed evaluations of major computer manufacturers' fix-it abilities. Three of the most established are the annual surveys by PC World, PC Magazine and Winmag.
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NEWS
April 3, 2014
Clearinghouse The Volunteer Center for Anne Arundel County is a clearinghouse for information about volunteering throughout the county. Help is needed to assist with the database, newsletter and new youth service activities and with maintaining online volunteer matching applications. Call Fay Mauro at 410-897-9207, e-mail fay@volunteerannearundel.org or go to VolunteerAnneArundel.org. Boy Scouts Troop 323 of Annapolis, chartered in November, needs volunteers. Volunteers must be older than 18, may be male or female, and must pass a background check.
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ENTERTAINMENT
By Bill Husted and Bill Husted,COX NEWS SERVICE | December 17, 2001
Technically speaking, I get very little help from tech support lines these days. When I see news of diving PC sales, I start thinking that part of the reason is bad technical support. Who wants to spend close to $2,000 for a computer and then be made to feel like a rude and stupid intruder when you ask for help in using it? Maybe, if you are a beginner to computers, you thought it was just you. You figured the reason you aren't getting good help was because you don't know all the jargon.
NEWS
By John E. McIntyre and The Baltimore Sun | March 13, 2012
As copy desks gradually pass into history at the hands of sharp-pencil corporate functionaries who do not believe in editing, let us spare a moment to rescue from You Don't Say 's archives a handful of the heroic moments of the craft.     GREAT MOMENTS IN COPY DESK HISTORY I   On an otherwise uneventful evening in May 1982, the copy desk at The Cincinnati Enquirer was at work on the first edition. Webb Matthews was following the wire services.
BUSINESS
By Bill Husted and Bill Husted,Cox News Service | May 10, 2007
ATLANTA -- In the old days, customer service training was based on a naive notion. Businesses told new employees "the customer is always right." End of orientation. Nowadays, there are vice presidents of customer service and colleges teach M.B.A.-level courses in the stuff. A hunk of advertising budgets goes toward ads promoting great service. But ask 10 friends about calling technical support for help with a computer problem, and they'll probably tell you things have gotten worse instead of better.
ENTERTAINMENT
By Erik Maza and The Baltimore Sun | July 7, 2011
This is the new home of Midnight Sun. The move to a new URL is part of a newsroom-wide switch to a new publishing system. Baltimore Diner has already done it, and so has Z on TV . Eventually, all of the paper's blogs will upgrade as well.  Movable Type was a perfectly good platform, but not the dinosaur one we've been using, which was like blogging with a typewriter. But the benefits of switching over will be imperceptible to readers. For readers, the most obvious change will be the blog's layout, which will be cleaner and more uniform.
NEWS
March 7, 2014
Annapolis Books Volunteers are needed for the Annapolis Book Festival, being held 10 a.m. to 4:30 p.m. April 5 at the Key School, 534 Hillsmere Drive. The event brings nationally renowned authors to discuss their books and the craft of writing. The festival also features children's activities, live music, refreshments, and new and used book sales. In addition, sponsors are being sought. For more information, call 410-263-9231, ext. 1275 or go to keyschool.org/abfsponsor. Film Festival A large number of volunteers are needed to help with the Annapolis Film Festival being held March 27-30.
NEWS
By John E. McIntyre and The Baltimore Sun | March 13, 2012
As copy desks gradually pass into history at the hands of sharp-pencil corporate functionaries who do not believe in editing, let us spare a moment to rescue from You Don't Say 's archives a handful of the heroic moments of the craft.     GREAT MOMENTS IN COPY DESK HISTORY I   On an otherwise uneventful evening in May 1982, the copy desk at The Cincinnati Enquirer was at work on the first edition. Webb Matthews was following the wire services.
ENTERTAINMENT
By Mike Himowitz | April 4, 2002
SOMETIMES I feel like I'm trapped in the tech support Twilight Zone. On one hand, I get a stream of reader complaints about technical support lines that are too hard to reach and, once a customer gets through, often unable to solve the problem. I have to agree with them, because I test hardware and software as part of my job - and spend more time than I should in voice-menu hell. On the other hand, I once served a five-year sentence as the newsroom's computer systems guy, which was like trying to teach nuclear physics to a class of kindergartners.
NEWS
May 22, 1991
From: Louise M. PascalEllicott CityTo: County Exec. Charles EckerI am writing to you to encourage you to restore vital funds to the Howard County Board of Education budget.The funds I refer to are those funds to maintain the contribution of the School of Technology to the students of Howard County.The Board of Education has a responsibility to meet the needs of all the students within its system.The School of Technology provides the opportunity for young men and women to develop skills and a marketable trade applicable for a lifetime.
ENTERTAINMENT
By Erik Maza and The Baltimore Sun | July 7, 2011
This is the new home of Midnight Sun. The move to a new URL is part of a newsroom-wide switch to a new publishing system. Baltimore Diner has already done it, and so has Z on TV . Eventually, all of the paper's blogs will upgrade as well.  Movable Type was a perfectly good platform, but not the dinosaur one we've been using, which was like blogging with a typewriter. But the benefits of switching over will be imperceptible to readers. For readers, the most obvious change will be the blog's layout, which will be cleaner and more uniform.
BUSINESS
By Bill Husted and Bill Husted,Cox News Service | May 10, 2007
ATLANTA -- In the old days, customer service training was based on a naive notion. Businesses told new employees "the customer is always right." End of orientation. Nowadays, there are vice presidents of customer service and colleges teach M.B.A.-level courses in the stuff. A hunk of advertising budgets goes toward ads promoting great service. But ask 10 friends about calling technical support for help with a computer problem, and they'll probably tell you things have gotten worse instead of better.
NEWS
By Erika Hobbs and Erika Hobbs,SPECIAL TO THE SUN | April 27, 2005
Provident Bank's Joe Barbera is a network architect, or one of the top-level computer wizards who keep information safe by creating and monitoring the system on which it travels. It's a hectic job racing against the speed at which information travels to ensure it flows along a flawless path. Absolutely nothing can interrupt the bank's operations, he said. Even the slightest hint of potential problems can send him and his colleagues into a frenzy. Working at one of the state's biggest financial institutions, Barbera knows a single glitch can cost a lifetime's savings, a home or worse.
ENTERTAINMENT
By Mike Himowitz | April 4, 2002
SOMETIMES I feel like I'm trapped in the tech support Twilight Zone. On one hand, I get a stream of reader complaints about technical support lines that are too hard to reach and, once a customer gets through, often unable to solve the problem. I have to agree with them, because I test hardware and software as part of my job - and spend more time than I should in voice-menu hell. On the other hand, I once served a five-year sentence as the newsroom's computer systems guy, which was like trying to teach nuclear physics to a class of kindergartners.
ENTERTAINMENT
By Bill Husted and Bill Husted,COX NEWS SERVICE | December 17, 2001
Technically speaking, I get very little help from tech support lines these days. When I see news of diving PC sales, I start thinking that part of the reason is bad technical support. Who wants to spend close to $2,000 for a computer and then be made to feel like a rude and stupid intruder when you ask for help in using it? Maybe, if you are a beginner to computers, you thought it was just you. You figured the reason you aren't getting good help was because you don't know all the jargon.
ENTERTAINMENT
By Kevin Washington and Kevin Washington,SUN STAFF | August 28, 2000
Ever since I saw "Jaws" and "Star Wars," I've dreamed of becoming a Steven Spielberg or George Lucas. Talent aside, wannabe directors like me have a problem: We don't have a spare stack of thousand-dollar bills to bankroll the cameras and editing equipment you need to get started. But that's changing, thanks to new video capture cards that install in your PC and hook up to desktop consoles that connect to regular video camcorders or videocassette recorders. Once you connect your camcorder and computer, you can transfer live video or tape to your computer and digitize it in the process.
ENTERTAINMENT
By James Coates and James Coates,KNIGHT RIDDER/TRIBUNE | November 16, 1998
I recently bought my mother a new computer. Since this is her first computer, she has no clue about operating it. I was thinking of purchasing the program PC Anywhere because it makes it easier for me to fix the errors she gets, do the general maintenance (clearing the cache, etc.) and show her where certain things are until she gets a better understanding of her new toy. Will this work? Or should I just continue to be her help desk until she gets the hang of it? I'm in Chicago and she's in Arizona.
ENTERTAINMENT
By Doug Bedell and Doug Bedell,Knight Ridder/Tribune | March 20, 2000
When all else fails, support technicians sometimes suggest a humorous way to end the frustrating problems reported by new computer owners. It's called using the floor tool, meaning you lift your confused box overhead and smash it on the ground. To prevent such extreme measures, experts at numerous computer specialty magazines and Web sites offer wide-ranging, detailed evaluations of major computer manufacturers' fix-it abilities. Three of the most established are the annual surveys by PC World, PC Magazine and Winmag.
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