BUSINESS
Lorraine Mirabella | December 17, 2012
Thousands of retailers are offering free shipping today, with delivery guaranteed by Christmas Eve. But which retailers are the most reliable when it comes to shipping during one of the busiest weeks of the year? One survey, based on shipping times in November, shows Zappos, Staples and OfficeDepot.com leading the way, delivering packages in one day, on average. The survey shows that JCPenney.com took the longest, an average of nine days. Others on the slower end of the spectrum included store.Apple.com, with a six-day average, Target.com, with six days, seven hours, and Walmart.com, with six days, 16 hours.
BUSINESS
By Andrea K. Walker, The Baltimore Sun | December 18, 2010
Walmart's size and clout have long enabled it to make waves in retailing, and this holiday season was no exception when the world's largest retailer's decision to offer free shipping had ripple effects. When Walmart announced earlier in the season that it wouldn't charge to ship nearly 60,000 items from its website, with no minimum purchase, other retailers were forced to follow to compete. Best Buy, the electronics chain, was just one that responded by also offering free shipping.
BUSINESS
By Andrea K. Walker | andrea.walker@baltsun.com | January 2, 2010
When Walmart wanted to get the word out that it had received a huge shipment of the most sought-after toy just in time for the year-end shopping season, the retailer turned to its more than 400,000 Facebook friends first. Through teaser messages on its Facebook page, followers were asked to guess the mystery product that would soon be stocked on shelves. When Walmart revealed that the toy was the robotic hamster Zhu Zhu pets, it posted up-to-date messages and videos on when the toy would reach stores.
BUSINESS
By Lorraine Mirabella, The Baltimore Sun | December 3, 2012
At GameStop Kids at White Marsh Mall, shoppers will find plush Mario book bags and Angry Birds hats mixed in with the Lego Star Wars and other kid-friendly video games, a mix meant to attract both serious "gamers" as well as those who've never played but want some gift-giving advice. That's by design, said executives of the video game chain, which is testing out the new, kid-focused format as a way to appeal to new crowds of shoppers during the busiest time of year. "Our business grows exponentially during the holiday season," said Bob Puzon, GameStop's executive vice president of merchandising.
BUSINESS
By Eileen Ambrose, The Baltimore Sun | July 12, 2011
It was just a matter of time before businesses began to push back against some of the worst behaviors of extreme couponers. Some retailers and manufacturers have revised their policies lately, restricting the number of coupons consumers can use to prevent them from stripping shelves bare or from paying little or nothing for baskets of groceries. Rite Aid, for example, changed its policy in May so savvy shoppers can no longer double up on buy-one-get-one-free coupons and not pay anything.
BUSINESS
Eileen Ambrose | December 28, 2011
So, the reindeer sweater from Aunt Emma this Christmas isn't quite your style, so you and thousands of others are now in the process of returning gifts. Which retailers provide the speediest returns? STELLAService, which rates the customer service of online retailers, put them to the test. The company ordered and returned several items to the top 25 retailers from various parts of the country during the weeks before Christmas. The fastest: Amazon.com, whose returns averaged 4.3 days.