BUSINESS
By Candus Thomson, The Baltimore Sun | June 19, 2012
For the first time in nearly two decades, Southwest Airlines, the biggest commercial carrier at BWI, does not sit atop the annual American Customer Satisfaction Index. The top spot was claimed by JetBlue Airways, with a satisfaction score of 81 on a 100-point scale. Southwest scored 77, its lowest mark in five years. The index has been tracking American consumer satisfaction since 1994. It is compiled after interviews with about 80,000 people on a range of products and services.
NEWS
By Jamie Smith Hopkins, The Baltimore Sun | May 17, 2012
More than 4.9 million commercial passengers flew through Baltimore-Washington International Thurgood Marshall Airport in the first three months of the year, a first-quarter record, the airport said Thursday. The number of passengers increased 2.6 percent compared with a year earlier. Traffic increased 5.6 percent for Southwest Airlines, the carrier that accounts for more than half the commercial passengers flying through BWI, according to the airport. Cargo shipments also increased during the first quarter, up 3.2 percent from a year earlier.
BUSINESS
By Candus Thomson, The Baltimore Sun | April 11, 2012
After two years of comfort-testing its new jets on human bodies of all shapes and sizes, Southwest Airlines was ready to let 153 of its most important bodies — paying customers — aboard Wednesday morning at BWI Marshall Airport. The maiden flight of the Boeing 737-800 series jet touched off a noisy celebration for the folks bound for Fort Myers, Fla. The ground crew was giddy with excitement at 7 a.m. as it laid out a spread of doughnuts and coffee for the first passengers, most of whom had no clue they were making Southwest history.
NEWS
By Candus Thomson, The Baltimore Sun | February 15, 2012
For the second year in a row, passenger traffic set records at Baltimore-Washington International Thurgood Marshall Airport, with 22.39 million ticket holders passing through the gates in 2011. The 2.1 percent increase came as airport officials launched a $100 million renovation designed to streamline security check-ins, eliminate a major passenger bottleneck and give Southwest Airlines, the airport's No. 1 carrier, room to grow. BWI handled 2.2 million passengers in July, a record, while cargo shipments in 2011 grew by 5.3 percent to 237.6 million pounds, state officials said Wednesday.
BUSINESS
By Lorraine Mirabella | June 16, 2011
Passenger traffic at Baltimore-Washington International Thurgood Marshall Airport rose in April, setting a record, airport officials said Thursday. Some 1.9 million passengers flew from or to BWI, setting an all-time record for the month with a 3.1 percent increase over April 2010. It was the 14th straight month that the number of passengers has increased on a year-over-year basis. Traffic has increased 22 out of the past 23 months, with the exception of February 2010 when snow blizzards hit the region.
BUSINESS
February 19, 2010
The number of passengers who flew last year through Baltimore-Washington International Thurgood Marshall Airport increased 2.3 percent compared to the previous year — one of only two airports among the 25 largest in the continental United States that showed growth, according to Gov. Martin O'Malley. The airport saw 20.9 million airline passengers last year despite the impact of the recession on travel. In the past six months, the airport has seen passenger numbers climb 8.4 percent, the administration reported.