October 8, 1994
Although Baltimore's mail delivery got the worst marks in the country in a national survey, local businesses that depend on the mail give the U.S. Postal Service here mixed reviews.Late deliveries and tardy pickups were the most common complaints in an informal survey of local businesses, institutions and nonprofit organizations. A few managers voiced strong criticism, while others said the Postal Service was doing its best at a tough job.Most spoke of minor annoyances -- but in a concession to reality, none operates under the expectation that the letter carrier will deliver overnight.
June 11, 2000
Inside the cavernous Baltimore post office downtown, James A. Nemec watched as a stream of letters flew by like Indy cars through a noisy sorting machine. "I feel really confident," said Nemec, who is acting postmaster. "If the mail is inducted into this plant, it is going to be delivered." Neither he nor any other postal employee in Baltimore would have dared been so bold a few years ago. In 1994, Baltimore's mail service was ranked by PricewaterhouseCoopers as the worst in the country.
November 28, 2011
A restaurant gift card is a great idea. But restaurants make it so hard. I want to know what I'm giving. I want ordering to be easy, flexible and transparent, with the option of ordering online or in person. I want to know exactly what the card or certificate looks like to the recipieents whether I give it to them in person or have it mailed to them. And I want to know the rules of engagement. So, take a minute to look at your restaurant's gift-card program. Think about if from your customers' point of view, and consider adding in a FAQ page like Ruth's Chris has. They even thought to consider that customers might want to know the answer this question: Q: What should I be looking for in the mail?
July 10, 2001
SENDING a magazine, newspaper or postcard got more expensive July 1. So did mailing a first-class letter weighing more than an ounce. But if you think that's bad, better not look ahead: The Postal Service is heading toward bankruptcy. Delivering 208 billion pieces of mail annually to 134 million addresses is very labor-intensive. More than 80 cents of every Postal Service dollar goes to pay employees. What's left isn't enough to keep pace with rising fuel and other operating expenses. Meanwhile, more people are using e-mail, overnight couriers, faxes and the Internet.
February 16, 1994
"Disgruntled postal workers," we've heard of. But "disgruntled postal customers"? While they're hardly a rare breed, their numbers have multiplied since the recent ice and snow storms that interrupted mail delivery throughout Maryland.On two ice-coated days during the week of Jan. 16, about 50 percent of deliveries statewide were made. Just after last week's ice and snow falls, mail drop-offs were down by 10 percent, says a spokesperson for the Baltimore postal district, which includes 1,900 mail carriers and 1.3 million daily deliveries in most of Maryland.
January 8, 2003
WASHINGTON -- The U.S. Postal Service reported yesterday a profit of $1 billion for the first quarter of its fiscal year, 25 percent more than forecast, as the world's largest mail operation deepened its cost-cutting. The post office cut expenses by $500 million in the quarter that ended Nov. 29 as mail volume and revenue lagged behind projections. Revenue fell $300 million short of forecasts. The Postal Service said it might surpass its $360 million profit target for the current quarter as it keeps a lid on costs.