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By Michelle Deal-Zimmerman and Baltimore Sun reporter | April 3, 2012
JetBlue is offering a one-day airfare sale good for travel booked by 11:59 p.m. tonight. The airline's flash sale includes discounts on just about every route it flies and comes in the wake of last week's in-flight meltdown by one of its pilots. Capt. Clayton Osbon suffered some type of emotional breakdown that led to him being restrained by passengers and locked out of the cockpit. The flight, en route from New York to Las Vegas, was diverted to Texas and another JetBlue pilot, who happened to be on the plane, had to take over the controls.
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By Michelle Deal-Zimmerman, The Baltimore Sun | October 14, 2013
JetBlue Airways is giving a little lift to the federal government shutdown with a plan to "Keep Bills Moving" in Washington. The airline is offering to give fliers with the name "Bill" a faster trip through security at airports in Baltimore, Washington and Virginia. JetBlue passengers who have "Bill" - or any version of it - on their official identification will receive Ever More Speed passes that will usher them to the "quickest possible lane" for security screening. "Whatever our personal politics are, we'd all like to see good legislation moving through Washington ," said Marty St. George , senior vice president marketing and commercial strategy for JetBlue.
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NEWS
By Meredith Cohn and Meredith Cohn,Sun reporter | February 20, 2007
When US Airways lost thousands of Christmas travelers' baggage for days in 2004, some industry consultants thought it might spell doom for the bankrupt airline. But it didn't. The airline eventually took responsibility and fixed the problem by hiring hundreds of baggage handlers and spending millions of dollars on equipment. That's Crisis Management 101: Apologize, explain what happened and fix it. This is what JetBlue Airways has been trying to do since it stranded passengers on planes on snowy New York runways Wednesday for more than 10 hours.
TRAVEL
By Michelle Deal-Zimmerman and The Baltimore Sun | January 21, 2013
When it comes to the Super Bowl, Ravens fans are ready to go. Literally. In less than 24 hours since winning the AFC Championship, fans have booked just about every flight out of town to New Orleans. “[Demand] is overwhelming…” said  Buzz Levin, owner of The Travel Committee, a group and corporate travel agency based in Owings Mills. Levin said his company doesn't normally work with the general public, but being based locally and seeing the enthusiasm of the Ravens nation has caused him to make this Super Bowl an exception.
BUSINESS
By James Bernstein and James Bernstein,Newsday | May 11, 2007
JetBlue Airways Corp., the low-cost carrier that once was a model for the industry but more recently has suffered steep financial losses and embarrassing service disruptions, may be a different airline now that its board has eased out David G. Neeleman as chief executive. Neeleman, who founded Jet- Blue in 1998, was replaced yesterday by David Barger, the airline's president, industry analysts said. Neeleman will remain JetBlue's non-executive chairman. The move signals that there could be several major changes.
BUSINESS
By Andrea K. Walker and Andrea K. Walker,andrea.walker@baltsun.com | April 23, 2009
JetBlue Airways said Wednesday that it will begin service to Baltimore-Washington International Thurgood Marshall Airport in September with four flights to Boston - going head-to-head on that route against BWI's dominant carrier, Southwest Airlines. The added service is part of JetBlue's strategy to expand in the Baltimore-Washington market and solidify its presence at Boston Logan International Airport. JetBlue offers the most destinations from Boston of any airline. JetBlue already serves Dulles International Airport and has been working to get gates at Ronald Reagan Washington National Airport.
BUSINESS
By Cox News Service | December 11, 2007
NEW YORK -- A JetBlue domestic flight today is to be the first to offer limited e-mail and instant messaging. The New York-to-San Francisco flight heralds a coming trend as U.S. carriers, including American Airlines and Virgin America, prepare for 2008 rollouts of even more robust Web services. "People want full Internet access from the sky," said Forrester Research analyst Henry H. Harteveldt. "Within the next 12 to 24 months, U.S. airlines that don't offer in-flight Internet access -- at least on medium- and long-haul flights -- are basically telling business and frequent travelers: `We don't want your business.
BUSINESS
By BLOOMBERG NEWS | January 2, 2002
NEW YORK - David Neeleman, chief executive of JetBlue Airways Corp., surveyed the cabin of an Airbus SAS A320 jetliner during its inaugural trip, clicked on the public address microphone near the cockpit and made a marketing pitch. "If you like the flight today, tell your friends and family about us and we'll keep adding service," Neeleman said to 135 passengers as the aircraft cruised at 32,000 feet from Dulles International Airport outside Washington to Fort Lauderdale, Fla. JetBlue, a New York-based, low-fare airline with 21 jet planes that flies to 18 cities in the United States, is expanding routes and posting profits in an industry facing more than $6 billion in losses last year, company officials said.
BUSINESS
By Andrew Leckey and Andrew Leckey,Tribune Media Services | April 8, 2007
I don't know what to make of the future of my shares of JetBlue Airways Corp. Any suggestions? - R.M., via the Internet How was your Valentine's Day? The snarled travel because of winter storms lingers in the minds of JetBlue's passengers and investors. The discount airline that won acclaim by rarely canceling flights couldn't cope with unavoidable cancellations prompted by the weather. It is estimated that this cost it as much as $30 million in overtime, added crew costs and free flights.
BUSINESS
By JAMES BERNSTEIN | March 18, 2006
JetBlue Airways Corp., once a darling of the airline industry, is now in a spot many industry experts once thought hardly possible: the red. For the first time since it began flying in 2000, the airline - known for its low fares and such extras as leather seats and individual TV sets - lost money, $42 million in the last quarter of 2005, an amount larger than expected. In reporting fourth-quarter results last month, JetBlue said, based on current and expected fuel prices, that it does not expect a profit this year.
BUSINESS
By Candus Thomson, The Baltimore Sun | June 19, 2012
For the first time in nearly two decades, Southwest Airlines, the biggest commercial carrier at BWI, does not sit atop the annual American Customer Satisfaction Index. The top spot was claimed by JetBlue Airways, with a satisfaction score of 81 on a 100-point scale. Southwest scored 77, its lowest mark in five years. The index has been tracking American consumer satisfaction since 1994. It is compiled after interviews with about 80,000 people on a range of products and services.
BUSINESS
By Michelle Deal-Zimmerman and Baltimore Sun reporter | April 3, 2012
JetBlue is offering a one-day airfare sale good for travel booked by 11:59 p.m. tonight. The airline's flash sale includes discounts on just about every route it flies and comes in the wake of last week's in-flight meltdown by one of its pilots. Capt. Clayton Osbon suffered some type of emotional breakdown that led to him being restrained by passengers and locked out of the cockpit. The flight, en route from New York to Las Vegas, was diverted to Texas and another JetBlue pilot, who happened to be on the plane, had to take over the controls.
NEWS
August 11, 2010
We don't agree with the way JetBlue flight attendant Steven Slater expressed his aggravation with airline travel and his job — haranguing a misbehaving passenger via the plane's PA system, grabbing a beer from the beverage cart, then sliding down the plane's emergency exit chute — but the incident does serve as an example (albeit an over-the-top one) of the angry skies of summer travel. Getting on a plane these days is an occasion brimming with opportunities for irritation.
BUSINESS
By Andrea K. Walker | andrea.walker@baltsun.com | December 17, 2009
Southwest Airlines is significantly expanding its presence at BWI Airport - taking advantage of a region whose travel market remains healthy despite the recession, analysts said. The expansion could also be a defensive tactic by the airline as it faces increased competition from JetBlue Airways and AirTran Airways, which have increased flights at BWI in recent months. Southwest, the largest carrier at Baltimore- Washington International Thurgood Marshall Airport, will offer 181 nonstop daily flights beginning May 9, up from its current 157. That will be the largest number of flights it has offered at BWI since it started service there with 10 flights on Sept.
BUSINESS
September 9, 2009
JetBlue begins direct service from BWI to Boston JetBlue Airways today will launch its inaugural flight from BWI Marshall to Boston. The airline will offer four nonstop daily flights to the city. The added service is part of JetBlue's strategy to expand in the Baltimore-Washington market and solidify its presence at Boston Logan International Airport. JetBlue offers the most destinations from Boston of any airline. JetBlue already serves Dulles International Airport and has been working to get gates at Reagan Washington National Airport.
TRAVEL
By MICHELLE DEAL-ZIMMERMAN | September 6, 2009
It's been a rough month or so for Southwest. First, the airline tried to get in on the bidding for the bankrupt Denver-based Frontier Airlines. But a dispute about how seniority among pilots would play out in a merger squashed the deal, making Republic Airways the victor in the Aug. 13 auction. On Aug. 22, the airline became embroiled in a maintenance mess by failing to use parts approved by the Aviation Administration on about 50 planes in its fleet. The particular part involved is designed to deflect hot engine exhaust away from the wings.
BUSINESS
By S. Mitra Kalita and S. Mitra Kalita,SPECIAL TO THE SUN | April 29, 2002
On the day his company went public, David Neeleman appeared to be everywhere, yet was nowhere to be found. The chief executive of JetBlue Airways watched its stock price soar in a private room at the Nasdaq building on New York's Times Square. He ventured outside, greeted passers-by and tickled a baby in a stroller. He choked back tears as he thanked his family and the JetBlue crew at a news conference. In many ways, Neeleman's tendency to flutter about defines his hands-on management style.
BUSINESS
By Tom Incantalupo and Tom Incantalupo,NEWSDAY | July 22, 2003
Relations were so strained between cell phone talkers and their involuntary audiences aboard Amtrak trains two years ago that the railroad began designating "quiet cars" to keep the peace. Now, cellular phones are beginning to find limited acceptance in another form of public transportation: commercial airliners. At least three airlines, American, Continental and, most recently, JetBlue, have begun allowing passengers to make calls during that seemingly interminable period between when the wheels touch down at the destination and when the passenger actually escapes into the airport building.
TRAVEL
By MICHELLE DEAL-ZIMMERMAN | August 23, 2009
The lazy days of summer are soon giving way to the busy bees of fall. In that spirit, let's pause to catch up on some travel news that you may have missed in between days at the shore. New magazine. The bimonthly magazine Afar launches this month with a focus on travelers who are looking for meaning and authenticity. More info at afar.com. Boston or bust. Southwest last week began flights to Boston from BWI-Marshall Airport. It joins AirTran and next month, JetBlue comes aboard. In the face of increasing competition, Delta discontinued its nonstop flights from BWI to Boston last week.
TRAVEL
By Catharine Hamm and Catharine Hamm,Tribune Newspapers | August 2, 2009
Question: : I recently booked and printed the boarding pass for a JetBlue flight from Long Beach, Calif., to Sacramento, departing at 9:15 a.m. July 1. At 1 a.m. July 1, I got a recorded message saying the flight was canceled. I incurred nearly $400 in added costs I think JetBlue should reimburse. If I miss a flight, whether or not it's my fault, there is no forgiveness. But if the airline does it, it's OK. Do I have any options? Answer: : Maybe, depending on whom you're listening to. The flight was canceled because of a weather-related (thunderstorms)
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