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BUSINESS
By PETER H. LEWIS | February 1, 1993
A friend was having problems with his Gateway computer. He called the company's technical support telephone number, which was busy. He called again, and again and again, and the number was always busy.It took dozens of calls over many days before he was able to speak to a human, he said. Happily, once a technician was on the line, he diagnosed and fixed the problem quickly.A veteran consultant who recommends powerful computers for the banking and financial industries tried calling a toll-free technical support number for the RS/6000 workstation division of IBM. The line was busy.
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NEWS
By Ian Duncan, The Baltimore Sun | November 21, 2013
A federal judge in Manhattan denied bail Thursday to Ross Ulbricht after federal prosecutors alleged that he plotted six killings earlier this year to protect his position as the operator of the sprawling online drug market Silk Road. Assistant U.S. Attorney Serrin Turner said it's not clear whether five of the intended victims actually exist. But Turner argued that Ulbricht could not be released without endangering the public or running the risk that he would flee. He said the 29-year-old had explored obtaining citizenship in another country and ordered fake identity documents.
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BUSINESS
By Paul Adams and Paul Adams,SUN STAFF | May 2, 2003
SITEL Corp., which operates telephone customer service centers, said yesterday that it is moving its Baltimore headquarters to Omaha, Neb., where the company was founded in 1985 by Chairman and Chief Executive Officer James F. Lynch. The company also announced the resignation of its chief financial officer, James E. Stevenson Jr., effective May 23. Stevenson is to remain with the company as a consultant during the transition. SITEL has about 23,000 employees worldwide but just 12 in Baltimore, with most working in finance, marketing and sales.
NEWS
September 4, 2013
Sen. Catherine Pugh's commentary, "Municipal broadband's false promise" (Aug. 16), is flawed by many serious errors and omissions. Whoever is advising her on this issue is doing her and the people of Baltimore a disservice. Senator Pugh claims that municipalities "keep building expensive networks that fail to attract customers. " In fact, the national average take rate of public fiber networks (39 percent) is virtually indistinguishable from that of companies such as Verizon and AT&T (40 percent)
NEWS
September 4, 2013
Sen. Catherine Pugh's commentary, "Municipal broadband's false promise" (Aug. 16), is flawed by many serious errors and omissions. Whoever is advising her on this issue is doing her and the people of Baltimore a disservice. Senator Pugh claims that municipalities "keep building expensive networks that fail to attract customers. " In fact, the national average take rate of public fiber networks (39 percent) is virtually indistinguishable from that of companies such as Verizon and AT&T (40 percent)
NEWS
By Ian Duncan, The Baltimore Sun | November 21, 2013
A federal judge in Manhattan denied bail Thursday to Ross Ulbricht after federal prosecutors alleged that he plotted six killings earlier this year to protect his position as the operator of the sprawling online drug market Silk Road. Assistant U.S. Attorney Serrin Turner said it's not clear whether five of the intended victims actually exist. But Turner argued that Ulbricht could not be released without endangering the public or running the risk that he would flee. He said the 29-year-old had explored obtaining citizenship in another country and ordered fake identity documents.
ENTERTAINMENT
By Mike Himowitz | November 8, 1999
In the fall of 1995, I bought a Hewlett-Packard Pavilion computer loaded with Microsoft Windows 95. But when I turned it on, Windows 95 wasn't what I saw. Instead, I was greeted by a cute, colorful animated screen that made it easy to launch programs and otherwise navigate through everyday use of the computer.Many other PC manufacturers were doing the same thing -- they had concluded that Windows 95 was still too confusing for many of their customers, particularly first-time buyers.Their motives weren't entirely altruistic.
NEWS
February 16, 2013
As a proud employee of Southwest Airlines, I read your article ("Is Southwest Airlines losing the luv?" Feb. 9) with dismay. Within the article you acknowledge the fact that Southwest is still the only airline allowing two bags to fly free while simultaneously berating the company for "swelling its bottom line. " While most of the reporting in this piece is technically accurate, the omission of information is unfortunate at best and could easily lead readers to believe that the opinions reflected by the few customers quoted here represent a majority.
BUSINESS
By William Patalon III and William Patalon III,SUN STAFF Staff writer Joe Mathews contributed to this article | October 8, 1998
Poly-Seal Corp., the Baltimore plastics company partially shut down because of suspected Legionnaires' disease, likely possesses the reputation and financial strength to weather this affair, experts said yesterday."
BUSINESS
By Stacey Hirsh and Stacey Hirsh,SUN STAFF | March 21, 2003
PORTLAND, Ore. - Alex Stiles was working at someone else's brewery when, amid the grains and fermenting machines, he picked up a phone and called his friend Gary Geist. How hard would it be, he wondered, for them to open their own brewery? Geist began calling up spreadsheets and crunching numbers on his computer at work. The two had heard stories of breweries that had opened only to founder and fail. Still, they gave it a go, pouring their life savings into their brewery and enlisting family and friends to invest.
NEWS
February 16, 2013
As a proud employee of Southwest Airlines, I read your article ("Is Southwest Airlines losing the luv?" Feb. 9) with dismay. Within the article you acknowledge the fact that Southwest is still the only airline allowing two bags to fly free while simultaneously berating the company for "swelling its bottom line. " While most of the reporting in this piece is technically accurate, the omission of information is unfortunate at best and could easily lead readers to believe that the opinions reflected by the few customers quoted here represent a majority.
BUSINESS
By Paul Adams and Paul Adams,SUN STAFF | May 2, 2003
SITEL Corp., which operates telephone customer service centers, said yesterday that it is moving its Baltimore headquarters to Omaha, Neb., where the company was founded in 1985 by Chairman and Chief Executive Officer James F. Lynch. The company also announced the resignation of its chief financial officer, James E. Stevenson Jr., effective May 23. Stevenson is to remain with the company as a consultant during the transition. SITEL has about 23,000 employees worldwide but just 12 in Baltimore, with most working in finance, marketing and sales.
BUSINESS
By Stacey Hirsh and Stacey Hirsh,SUN STAFF | March 21, 2003
PORTLAND, Ore. - Alex Stiles was working at someone else's brewery when, amid the grains and fermenting machines, he picked up a phone and called his friend Gary Geist. How hard would it be, he wondered, for them to open their own brewery? Geist began calling up spreadsheets and crunching numbers on his computer at work. The two had heard stories of breweries that had opened only to founder and fail. Still, they gave it a go, pouring their life savings into their brewery and enlisting family and friends to invest.
ENTERTAINMENT
By Mike Himowitz | November 8, 1999
In the fall of 1995, I bought a Hewlett-Packard Pavilion computer loaded with Microsoft Windows 95. But when I turned it on, Windows 95 wasn't what I saw. Instead, I was greeted by a cute, colorful animated screen that made it easy to launch programs and otherwise navigate through everyday use of the computer.Many other PC manufacturers were doing the same thing -- they had concluded that Windows 95 was still too confusing for many of their customers, particularly first-time buyers.Their motives weren't entirely altruistic.
BUSINESS
By William Patalon III and William Patalon III,SUN STAFF Staff writer Joe Mathews contributed to this article | October 8, 1998
Poly-Seal Corp., the Baltimore plastics company partially shut down because of suspected Legionnaires' disease, likely possesses the reputation and financial strength to weather this affair, experts said yesterday."
BUSINESS
By PETER H. LEWIS | February 1, 1993
A friend was having problems with his Gateway computer. He called the company's technical support telephone number, which was busy. He called again, and again and again, and the number was always busy.It took dozens of calls over many days before he was able to speak to a human, he said. Happily, once a technician was on the line, he diagnosed and fixed the problem quickly.A veteran consultant who recommends powerful computers for the banking and financial industries tried calling a toll-free technical support number for the RS/6000 workstation division of IBM. The line was busy.
BUSINESS
By Andrea K. Walker | March 16, 2011
Annapolis Town Center has opened five new restaurants and two financial services companies. Below is a description and  list: Fidelity, t he 4,958-square-foot investor center at Annapolis Towne Centre will offer a full range of investment products and services to individual mutual fund and brokerage customers. Flat Top Grill , a create-your-own stir fry restaurant that features fresh ingredients and house-made sauces in an interactive setting. The 3,497-square-foot location will be Flat Top Grill’s 17 th restaurant nationwide, and the first one on the entire eastern seaboard.
FEATURES
By Dallas Morning News | January 11, 1993
If your children really loved "Aladdin" and if you're really tired of repeat trips to the neighborhood movie house, you might curb their appetites for the animated Arabian romance by buying toy figures of the characters.Don't be surprised, though, if the action figures aren't exact replicas of Princess Jasmine, Abu, Iago, Jafar and Aladdin -- the protagonist hailed by Newsweek as Disney's "first nonwhite human hero since Mowgli of the 'Jungle Book.' "Margaret Freeman of Dallas, who is white, makes a point of buying ethnically diverse books and toys for her nephew, Travis.
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