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NEWS
April 10, 2000
136-acre development of luxury homes opens in western Howard Toll Brothers Inc., a builder of luxury homes, has unveiled Tridelphia Ridge. The 136-acre single-family-home community in western Howard County features four- and five-bedroom houses with two- or three-car garages. Customer-service award for Guaranteed Best Optical noted for customer service Guaranteed Best Optical, an optometry and optician office in Dobbin Center, has received customer-service honors from Valstar Certified, a customer-service research company.
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BUSINESS
By Jamie Smith Hopkins, The Baltimore Sun | March 21, 2014
Verizon Wireless said Friday that it is adding more than 100 retail and customer service jobs in Maryland, a move that comes on the heels of plans to cut about 380 jobs at a Hanover call center. The new positions will be full time and come with health insurance, Verizon said. They're part of a 300-job expansion the company plans in Maryland, Washington and Virginia. Verizon said the hiring is unrelated to cuts at the Hanover location, announced last week in a call-center restructuring.
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NEWS
By Frederick N. Rasmussen, The Baltimore Sun | August 19, 2012
Margaret B. Tyler, a former Baltimore Gas and Electric Co. customer service representative, died Aug. 5 from complications of dementia at Cadia Rehabilitation in Millsboro, Del. She was 96. The former Margaret Beulah Knochel was born in Baltimore and raised in Highlandtown. She was a 1933 graduate of Eastern High School where she excelled in French, fencing and archery. She was married in 1939 to Oliver T. Tyler, an aeronautical engineer, who later became an executive with the old Glenn L. Martin Co. and the Boeing Co. He died in 1984.
NEWS
By Frederick N. Rasmussen, The Baltimore Sun | March 4, 2014
George B. Brosan, a career law enforcement officer who had served as Maryland State Police superintendent, died Thursday of cancer at his Annapolis home. He was 78. "He was a titan in both attitude and influence, and had a splendid career in law enforcement," said Cornelius J. Behan, retired Baltimore County police chief. "He was devoted to his family and he was devoted to the job. He brought integrity to his work and the agency by respecting the rules and the rule of law. " "George was as honest as can be and his integrity was never questioned," said Frank Panessa of Annapolis, who had worked with Mr. Brosan at the U.S. Customs Service as well as the Bureau of Narcotics and Dangerous Drugs, which became the U.S. Drug Enforcement Administration.
BUSINESS
By Andrea K. Walker, The Baltimore Sun | May 14, 2010
Companies have added yet another obstacle to talking with a live person about a question or concern: fees. More businesses are subtly discouraging calls to customer service agents by charging for the conversation, as well as directing people to websites or automated phone systems. Some banks, computer companies, travel agencies and satellite television and cable companies are adopting this practice. Consumer groups worry the trend will only continue as companies look to cut costs.
EXPLORE
July 5, 2012
Our power was restored late Monday afternoon - about 65 hours after the storm. However, during the outage more than a dozen attempts to get information from Baltimore Gross and Eccentric about their priorities and a schedule for restoring power were all unsuccessful. BG&E policy seems to emphasize public relations over providing customers with solid information that might help them cope. This bias is evident on the outage web site, in their automated reporting system, and, most glaringly, by their employee's inability or reluctance to offer any details about priorities and a tentative schedule for restoration in a given neighborhood.
BUSINESS
By Liz F. Kay, The Baltimore Sun | November 28, 2010
You've called a company's 800 number and gotten nowhere. Your problem perplexes every customer service representative you reach. You've spoken with countless supervisors and still can't resolve the issue. It may be time to resort to the heavy artillery: executive customer service. Consumerist.com, a blog that popularized the phrase, has made a franchise out of tracking down those high-level executives and staff who are behind the workers manning the phone bank and often have the ability to tackle customers' most nightmarish problems.
NEWS
November 12, 1997
The state Motor Vehicle Administration in Glen Burnie has expanded operator-assisted hours for customers.The hours of the Customer Service Center are 8 a.m. to 8 p.m. weekdays and 8 a.m. to 1 p.m. Saturdays.The toll-free number for Maryland, Northern Virginia and Washington is 1-800-950-1MVA; for Glen Burnie residents, 410-768-7000.Pub Date: 11/12/97
BUSINESS
March 21, 1999
Dear Mr. Azrael:What recourse do we have for dealing with a mortgage that's charging late fees, but the cause of the fee is actually their delay in processing?We were recently charged a late fee by [our mortgage company], but my payment was not processed for over 20 days after it was mailed. It was mailed from Baltimore to Pittsburgh in late January and was not processed until Feb. 17, 1999.They charged me a late fee of $67.50. To this point we have not been able to get any help through their customer service line, which takes over an hour to get through at times.
NEWS
By Dave Barry and Dave Barry,Knight Ridder / Tribune | November 5, 2000
Recently I had a great idea while waiting on hold for Customer Service. That's pretty much all I do these days: Wait for Customer Service. My call is important to them. They have told me this many times in a sincere recorded message. They can't wait to serve me! They will answer my call just as soon as they finish serving the entire population of mainland China. It's my own darned fault that I need to speak to Customer Service. We made a really stupid homeowner mistake: We moved to another house.
HEALTH
By Meredith Cohn, The Baltimore Sun | January 27, 2014
For a chunk of two recent days, I tried to buy insurance on the Maryland health exchange. My editors asked me to do this because Gov. Martin O'Malley recently told a national television audience that the "website is now functional for most citizens. " They wanted to know what "functional" meant, especially after hearing stories from consumers about a glitch-prone website created under the Affordable Care Act for the uninsured and underinsured. Marylanders have described frozen screens, lost information, error messages and even mistaken identity.
NEWS
AEGIS STAFF REPORT | January 13, 2014
Harford Transit LINK Administrator James Ports has been selected as the 2013 Administrator of the Year by the Transportation Association of Maryland Inc. Ports was praised for his dedication to improving mobility and access to economic opportunity for Harford's citizens. He was acknowledged as a strong leader and innovator who was greatly admired by all who come in contact with him. He was further recognized for the successful rebranding of Harford Transit LINK, which helped increase awareness and ridership on the system.
BUSINESS
By Kevin Rector, The Baltimore Sun | December 7, 2013
Bruce Gartner served as acting executive secretary of the Maryland Transportation Authority for seven months before being named permanently to the position last month. That was probably a good thing because the Annapolis resident needs to hit the ground running. The independent state agency, which owns and operates all of the state's toll roads, bridges and tunnels, is in the midst of a six-year, multibillion-dollar capital program and is gearing up to introduce major changes to the state's highway system, including new express toll lanes on Interstate 95 north of Baltimore.
NEWS
December 2, 2013
I mean no disrespect, but I expected better from Susan Reimer than her recent column on Thanksgiving shopping ("Thanks for not shopping," Nov. 25). Having read her previous columns, I felt she was of reasonable mind. She has since convinced me otherwise. Has it ever occurred to Ms. Reimer that the folks working on Thanksgiving are doing so of their own free will? They are doing so to better their families, perhaps give them a better holiday season. The pay is great and so are the discounts.
NEWS
October 18, 2013
Collaboratively administrate empowered markets via plug-and-play networks. Dynamically procrastinate B2C users after installed base benefits. Dramatically visualize customer directed convergence without revolutionary ROI. Efficiently unleash cross-media information without cross-media value. Quickly maximize timely deliverables for real-time schemas. Dramatically maintain clicks-and-mortar solutions without functional solutions. Completely synergize resource sucking relationships via premier niche markets.
NEWS
October 18, 2013
Completely synergize resource sucking relationships via premier niche markets. Professionally cultivate one-to-one customer service with robust ideas. Dynamically innovate resource-leveling customer service for state of the art customer service. Objectively innovate empowered manufactured products whereas parallel platforms. Holisticly predominate extensible testing procedures for reliable supply chains. Dramatically engage top-line web services vis-a-vis cutting-edge deliverables.
NEWS
By Vicki Wellford and Vicki Wellford,SPECIAL TO THE SUN | August 13, 1996
THE WEST Anne Arundel County Chamber of Commerce is sponsoring a seminar, "How to Give Your Business a Winning Edge with Excellent Customer Service," from 7: 30 to 10 a.m., Aug. 28.The event will be at the Holiday Inn Express BWI Airport West on Route 176.Ann Cunningham and Nancy Milner, customer service representatives with BGE, and John Jorda, general manager of Capitol Corridor Agency Prudential, will discuss phone etiquette, how to treat customers in...
NEWS
April 12, 2003
John Miller Everett Jr., a retired customer service representative for United Cable in Baltimore, died of kidney failure Monday at Florida Hospital in Flagler Beach, Fla. The former Waverly resident was 45. Mr. Everett was born in Baltimore and raised in Hamilton. He attended a city public high school and received a GED. He served in the merchant marines as a shipboard cook for two years in the 1970s. He was a customer service representative for MCI and a Baltimore credit bureau before joining United Cable, which is now TCI Cable, in a similar capacity, in the early 1990s.
NEWS
October 18, 2013
Collaboratively administrate empowered markets via plug-and-play networks. Dynamically procrastinate B2C users after installed base benefits. Dramatically visualize customer directed convergence without revolutionary ROI. Efficiently unleash cross-media information without cross-media value. Quickly maximize timely deliverables for real-time schemas. Dramatically maintain clicks-and-mortar solutions without functional solutions. Completely synergize resource sucking relationships via premier niche markets.
NEWS
October 18, 2013
Completely synergize resource sucking relationships via premier niche markets. Professionally cultivate one-to-one customer service with robust ideas. Dynamically innovate resource-leveling customer service for state of the art customer service. Objectively innovate empowered manufactured products whereas parallel platforms. Holisticly predominate extensible testing procedures for reliable supply chains. Dramatically engage top-line web services vis-a-vis cutting-edge deliverables.
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