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June 12, 2014
Leaning against a wall near a row of vacuums in his store, Morris Weiner winked at one of his customers and smiled mischievously. He nodded in the direction of his daughter, Jeri Cuffley, seated at a desk and gazing intently at a computer screen. "That Jeri, she's no damned good," Weiner said. "She's just a big mess. " Cuffley, however, simply ignored her father. When asked why, she shook her head and responded, "Because I know my father. I've met him once or twice. That's just how he is. " Weiner burst out laughing and shouted, "That's it, Jeri, you're out of the will!"
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NEWS
June 12, 2014
Leaning against a wall near a row of vacuums in his store, Morris Weiner winked at one of his customers and smiled mischievously. He nodded in the direction of his daughter, Jeri Cuffley, seated at a desk and gazing intently at a computer screen. "That Jeri, she's no damned good," Weiner said. "She's just a big mess. " Cuffley, however, simply ignored her father. When asked why, she shook her head and responded, "Because I know my father. I've met him once or twice. That's just how he is. " Weiner burst out laughing and shouted, "That's it, Jeri, you're out of the will!"
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FEATURES
Michael Dresser and Lorraine Mirabella, The Baltimore Sun | April 9, 2011
Southwest Airlines built its brand with a wink and a smile, bringing its customers a winning combination of low fares and high spirits. But the last week or so has brought a challenge in which price chopping and good-humored flight crews wouldn't cut it. After a section of the fuselage of one of its Boeing 737-300 airlines gave way April 1, tearing a hole in the roof while it flew more than 30,000 feet above Arizona, the airline faced the test of...
BUSINESS
Lorraine Mirabella | January 7, 2014
Amazon and L.L. Bean tied for best in customer satisfaction during the holiday season, while Priceline.com came in last, an index released Tuesday showed. The ForeSee Experience Index (FXI): 2013 U.S. Retail Edition measured overall and channel-specific satisfaction for the top 100 U.S. retailers. The analysis was based on data gathered Nov. 29 through Dec. 17. In the store channel, Apple was edged to second place by Publix Super Markets, followed by Kroger, Nordstrom and Victoria's Secret.
ENTERTAINMENT
By Richard Gorelick and The Baltimore Sun | November 23, 2011
Have you been noticing more pizza commercials than usual? It's because pizza season kicks off on Thanksgiving Eve. Pizza sales on Thanksgving Eve, according to a Market Watch report, rival those of New Year's Eve, New Year's Day and Halloween. The idea is that families are "looking for something easy, low-priced and broadly appealing" as they're preparing their Thanksgiving meal. Another big reason is the staggered arrival time of various incoming family members. The Thanksgiving Eve competion is intense because pizza chains are tryring to win customer loyalty that will sustain through all the other big pizza-ordering days that follow.
BUSINESS
Lorraine Mirabella | January 30, 2013
Safeway Inc. has launched a gas rewards program with ExxonMobil. Grocery customers can earn points for most items at Safeway stores in the Mid-Atlantic and redeem the points at the pump at participating Exxon and Mobil stations, the supermarket chain is announcing today. "By teaming up with ExxonMobil, we're able to thank our customers with a loyalty program that makes two frequent and critical purchases lead to real savings," Mir Aamir, Safeway's president of customer loyalty, said in a statement.
BUSINESS
Lorraine Mirabella | January 7, 2014
Amazon and L.L. Bean tied for best in customer satisfaction during the holiday season, while Priceline.com came in last, an index released Tuesday showed. The ForeSee Experience Index (FXI): 2013 U.S. Retail Edition measured overall and channel-specific satisfaction for the top 100 U.S. retailers. The analysis was based on data gathered Nov. 29 through Dec. 17. In the store channel, Apple was edged to second place by Publix Super Markets, followed by Kroger, Nordstrom and Victoria's Secret.
NEWS
By Dawn Fallik and Dawn Fallik,SPECIAL TO THE SUN | February 1, 1996
The threat to the future of Kendall Hardware began four years ago when Zimmerman's Home Center -- a much larger, newer hardware store -- plopped itself 400 yards away on Route 108.But there was room for only one hardware store in Clarksville -- the smaller one.And so on a rainy and foggy night two weeks ago, the neighbors and friends who helped the 3,000-square-foot business succeed assisted the Kendall family -- Hugh and Sandy Kendall and son Steven --...
BUSINESS
By Lorraine Mirabella, The Baltimore Sun | June 16, 2012
Plenty of shoppers at a Baltimore Safeway have started checking their cell phones while pushing carts and scanning shelves. They may have been texting or checking Facebook updates, but now grocery customers could use mobile devices to plan meals, organize lists, download coupons, compare prices, check rewards points, get personalized sale offers and scan bar codes Mobile technology is the latest front opened by a growing number of supermarket chains...
BUSINESS
By Kevin L. McQuaid and Kevin L. McQuaid,Sun Staff Writer | October 15, 1994
Crown Central Petroleum Corp. will begin a marketing program today aimed at charting customer buying habits through a magnetic card system, company officials said.The Baltimore-based refiner and gasoline station operator's "Road to Redemption Customer Reward Program" is one of the first in the United States, modeled after a European venture that has been used for years by various petroleum firms.Crown is investing roughly $1.3 million in the effort, which will allow customers to collect points on a magnetic card similar to those used with automated teller machine systems.
BUSINESS
Lorraine Mirabella | January 30, 2013
Safeway Inc. has launched a gas rewards program with ExxonMobil. Grocery customers can earn points for most items at Safeway stores in the Mid-Atlantic and redeem the points at the pump at participating Exxon and Mobil stations, the supermarket chain is announcing today. "By teaming up with ExxonMobil, we're able to thank our customers with a loyalty program that makes two frequent and critical purchases lead to real savings," Mir Aamir, Safeway's president of customer loyalty, said in a statement.
BUSINESS
By Lorraine Mirabella, The Baltimore Sun | June 16, 2012
Plenty of shoppers at a Baltimore Safeway have started checking their cell phones while pushing carts and scanning shelves. They may have been texting or checking Facebook updates, but now grocery customers could use mobile devices to plan meals, organize lists, download coupons, compare prices, check rewards points, get personalized sale offers and scan bar codes Mobile technology is the latest front opened by a growing number of supermarket chains...
ENTERTAINMENT
By Richard Gorelick and The Baltimore Sun | November 23, 2011
Have you been noticing more pizza commercials than usual? It's because pizza season kicks off on Thanksgiving Eve. Pizza sales on Thanksgving Eve, according to a Market Watch report, rival those of New Year's Eve, New Year's Day and Halloween. The idea is that families are "looking for something easy, low-priced and broadly appealing" as they're preparing their Thanksgiving meal. Another big reason is the staggered arrival time of various incoming family members. The Thanksgiving Eve competion is intense because pizza chains are tryring to win customer loyalty that will sustain through all the other big pizza-ordering days that follow.
FEATURES
Michael Dresser and Lorraine Mirabella, The Baltimore Sun | April 9, 2011
Southwest Airlines built its brand with a wink and a smile, bringing its customers a winning combination of low fares and high spirits. But the last week or so has brought a challenge in which price chopping and good-humored flight crews wouldn't cut it. After a section of the fuselage of one of its Boeing 737-300 airlines gave way April 1, tearing a hole in the roof while it flew more than 30,000 feet above Arizona, the airline faced the test of...
BUSINESS
By STEPHEN L. ROSENSTEIN | April 27, 2008
The competitive nature of today's world may be intimidating to the small business owner. If a competitor cuts prices or offers other incentives, you may feel tempted to do the same in order to keep your customers, even if it puts the stability of your business at risk. Though cost is important, it is but one component of a larger attribute. If your business provides value through service, responsiveness and going the "extra mile," your customers will respond with loyalty, regardless of what your competition does.
BUSINESS
By Glenn Singer and Glenn Singer,South Florida Sun-Sentinal | September 21, 2006
In the future, airline passengers will be able to select movies in advance and download iPod playlists directly to the seats they select online. And when their flights take off, they will get e-mail and instant messaging access - once the carriers find a way to buy those services at low cost. Meals may be passe on many flights, but not entertainment. In the highly competitive airline industry, the company that provides the best customized entertainment is the one that will generate the most loyalty, industry experts say. "The technology to do amazing things is available now. In some cases, costs are a major factor.
BUSINESS
By STEPHEN L. ROSENSTEIN | April 27, 2008
The competitive nature of today's world may be intimidating to the small business owner. If a competitor cuts prices or offers other incentives, you may feel tempted to do the same in order to keep your customers, even if it puts the stability of your business at risk. Though cost is important, it is but one component of a larger attribute. If your business provides value through service, responsiveness and going the "extra mile," your customers will respond with loyalty, regardless of what your competition does.
BUSINESS
By Glenn Singer and Glenn Singer,South Florida Sun-Sentinal | September 21, 2006
In the future, airline passengers will be able to select movies in advance and download iPod playlists directly to the seats they select online. And when their flights take off, they will get e-mail and instant messaging access - once the carriers find a way to buy those services at low cost. Meals may be passe on many flights, but not entertainment. In the highly competitive airline industry, the company that provides the best customized entertainment is the one that will generate the most loyalty, industry experts say. "The technology to do amazing things is available now. In some cases, costs are a major factor.
NEWS
By Jody K. Vilschick and Jody K. Vilschick,SPECIAL TO THE SUN | January 24, 2002
Pecoraro's offers authentic, but not too fancy, Italian cuisine. Although surrounded by U.S. 1's dated roadside motels, the restaurant, which opened in 1983, stands in stark contrast: safe and clean, suitable for families, wholesome atmosphere - and it offers food to match. On any evening, a number of families can be found eating - or waiting to eat - in the restaurant. "The restaurant business is really a people business," says Nick Pecoraro, the owner. "The loyalty of our customers over the 19 years has meant a lot to us."
BUSINESS
By SEATTLE TIMES | April 14, 1996
SEATTLE -- In the shadow of Interstate 5, the Northwest institution known simply as REI is quietly building its catbird seat.The new flagship store for Kent, Wash.-based Recreational Equipment Inc., under construction in Seattle, symbolizes the robust success and continued expansion of the nation's largest consumer cooperative -- a company that operates 44 stores in 20 states and has elevated the sale of kayaks and carabiners to a $448 million business that's still growing.Look closer, and the new project symbolizes still more.
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