Advertisement
HomeCollectionsCustomer Experience
IN THE NEWS

Customer Experience

FEATURED ARTICLES
BUSINESS
By Natalie Sherman and The Baltimore Sun | September 18, 2014
A new warehouse occupied by makeup giant Sephora Americas is set to officially open Friday in Perryman. The 655,000-square-foot facility will serve as the distribution hub for all customers east of the Mississippi, officials said. The complex, financed in part by a $1 million state loan, consolidates operations from two smaller locations in Harford County, where it has operated since 2005. "Our clients turn to Sephora not only for our vast product assortment, but also for our exceptional quality of service.
ARTICLES BY DATE
BUSINESS
By Natalie Sherman and The Baltimore Sun | September 18, 2014
A new warehouse occupied by makeup giant Sephora Americas is set to officially open Friday in Perryman. The 655,000-square-foot facility will serve as the distribution hub for all customers east of the Mississippi, officials said. The complex, financed in part by a $1 million state loan, consolidates operations from two smaller locations in Harford County, where it has operated since 2005. "Our clients turn to Sephora not only for our vast product assortment, but also for our exceptional quality of service.
Advertisement
BUSINESS
Lorraine Mirabella | January 7, 2014
Amazon and L.L. Bean tied for best in customer satisfaction during the holiday season, while Priceline.com came in last, an index released Tuesday showed. The ForeSee Experience Index (FXI): 2013 U.S. Retail Edition measured overall and channel-specific satisfaction for the top 100 U.S. retailers. The analysis was based on data gathered Nov. 29 through Dec. 17. In the store channel, Apple was edged to second place by Publix Super Markets, followed by Kroger, Nordstrom and Victoria's Secret.
BUSINESS
Lorraine Mirabella | January 7, 2014
Amazon and L.L. Bean tied for best in customer satisfaction during the holiday season, while Priceline.com came in last, an index released Tuesday showed. The ForeSee Experience Index (FXI): 2013 U.S. Retail Edition measured overall and channel-specific satisfaction for the top 100 U.S. retailers. The analysis was based on data gathered Nov. 29 through Dec. 17. In the store channel, Apple was edged to second place by Publix Super Markets, followed by Kroger, Nordstrom and Victoria's Secret.
BUSINESS
Lorraine Mirabella | June 14, 2013
Microsoft Corp. and Best Buy Co. are teaming up to create a store within a store. The Windows Store only at Best Buy, a new concept announced Thursday by the tech giant and the electronics retailer, will sell Windows-based PCs, tablets and accessories and offer support from Microsoft-trained staff. The new format will open in 500 U.S. Best Buy locations starting later this month through September. A Best Buy spokeswoman said the company expects to have a breakdown of the stores by market, including the Baltimore area, in coming weeks.
NEWS
February 16, 2013
As a proud employee of Southwest Airlines, I read your article ("Is Southwest Airlines losing the luv?" Feb. 9) with dismay. Within the article you acknowledge the fact that Southwest is still the only airline allowing two bags to fly free while simultaneously berating the company for "swelling its bottom line. " While most of the reporting in this piece is technically accurate, the omission of information is unfortunate at best and could easily lead readers to believe that the opinions reflected by the few customers quoted here represent a majority.
NEWS
By ANDREW RATNER | January 13, 2008
If you don't count Jared the Subway dude, the two nerdiest characters in American television commercials are probably the Verizon tech and John Hodgman as the "PC" in the Apple spots. That's instructive because the characters were meant to play off the impression that people are often dissatisfied with the reliability of their cell phones or their computer operating system. There is no "Can you surf me now?" character on TV. And that's probably because people have generally become content with the reliability of the Internet.
BUSINESS
By Chris Gaither and Chris Gaither,LOS ANGELES TIMES | November 30, 2004
Amazon.com Inc. is helping customers find something surprising this holiday season: its retail rivals. Nearly a decade after it wowed millions with online shopping, Amazon is betting that the big money on the Web lies in connecting buyers and sellers. So when Amazon shoppers search for computers, the results might include a link to Dell Inc.'s online shopping site. Browsing for Ralph Lauren duds could get you connected to fashion retailer Bluefly Inc. A digital camera sold by J&R Music and Computer World is sometimes displayed more prominently than the same one sold by Amazon.
ENTERTAINMENT
By Richard Gorelick, The Baltimore Sun | August 12, 2012
Judging by the crowds lined up on a late Wednesday afternoon at Bobby's Burger Palace at Maryland Live Casino, celebrity chef Bobby Flay has hit the jackpot again. Bobby's Burger Palace is Flay's entry in the international burger sweepstakes. Flay's concept competes in the fast-casual category, which is a step up from fast-food in both quality and service. Or it ought to be anyway: Your burger costs more at BBP than it does at McDonald's. The BBP burger delivers on all counts. Everything about the customer experience has been given considered attention, beginning with the presentation of the menu.
BUSINESS
By Gus G. Sentementes, The Baltimore Sun | June 19, 2011
The woman had just bought a new car at the Mile One dealership, but she was sad to see her old one go. So she let a dealership staffer take a picture of her with both — and Mile One connected her with the buyer of her old car online. "They became friends on Facebook," said Nicole Hayes, e-commerce director for the Mile One Automotive Group, based in Pikesville. Hayes says that such interactions, which she sees as helping to foster a community around the Mile One brand, have convinced her that the company needs to double down on social media.
BUSINESS
Lorraine Mirabella | June 14, 2013
Microsoft Corp. and Best Buy Co. are teaming up to create a store within a store. The Windows Store only at Best Buy, a new concept announced Thursday by the tech giant and the electronics retailer, will sell Windows-based PCs, tablets and accessories and offer support from Microsoft-trained staff. The new format will open in 500 U.S. Best Buy locations starting later this month through September. A Best Buy spokeswoman said the company expects to have a breakdown of the stores by market, including the Baltimore area, in coming weeks.
NEWS
February 16, 2013
As a proud employee of Southwest Airlines, I read your article ("Is Southwest Airlines losing the luv?" Feb. 9) with dismay. Within the article you acknowledge the fact that Southwest is still the only airline allowing two bags to fly free while simultaneously berating the company for "swelling its bottom line. " While most of the reporting in this piece is technically accurate, the omission of information is unfortunate at best and could easily lead readers to believe that the opinions reflected by the few customers quoted here represent a majority.
ENTERTAINMENT
By Richard Gorelick, The Baltimore Sun | August 12, 2012
Judging by the crowds lined up on a late Wednesday afternoon at Bobby's Burger Palace at Maryland Live Casino, celebrity chef Bobby Flay has hit the jackpot again. Bobby's Burger Palace is Flay's entry in the international burger sweepstakes. Flay's concept competes in the fast-casual category, which is a step up from fast-food in both quality and service. Or it ought to be anyway: Your burger costs more at BBP than it does at McDonald's. The BBP burger delivers on all counts. Everything about the customer experience has been given considered attention, beginning with the presentation of the menu.
BUSINESS
By Gus G. Sentementes, The Baltimore Sun | June 19, 2011
The woman had just bought a new car at the Mile One dealership, but she was sad to see her old one go. So she let a dealership staffer take a picture of her with both — and Mile One connected her with the buyer of her old car online. "They became friends on Facebook," said Nicole Hayes, e-commerce director for the Mile One Automotive Group, based in Pikesville. Hayes says that such interactions, which she sees as helping to foster a community around the Mile One brand, have convinced her that the company needs to double down on social media.
NEWS
By ANDREW RATNER | January 13, 2008
If you don't count Jared the Subway dude, the two nerdiest characters in American television commercials are probably the Verizon tech and John Hodgman as the "PC" in the Apple spots. That's instructive because the characters were meant to play off the impression that people are often dissatisfied with the reliability of their cell phones or their computer operating system. There is no "Can you surf me now?" character on TV. And that's probably because people have generally become content with the reliability of the Internet.
BUSINESS
By Chris Gaither and Chris Gaither,LOS ANGELES TIMES | November 30, 2004
Amazon.com Inc. is helping customers find something surprising this holiday season: its retail rivals. Nearly a decade after it wowed millions with online shopping, Amazon is betting that the big money on the Web lies in connecting buyers and sellers. So when Amazon shoppers search for computers, the results might include a link to Dell Inc.'s online shopping site. Browsing for Ralph Lauren duds could get you connected to fashion retailer Bluefly Inc. A digital camera sold by J&R Music and Computer World is sometimes displayed more prominently than the same one sold by Amazon.
BUSINESS
By Dan Thanh Dang and Dan Thanh Dang,SUN STAFF | February 23, 2001
An "extremely high" volume of calls during yesterday's snowstorm overloaded Verizon Communications Inc.'s computer system and caused delays in or prevented connections to telephone lines across the Baltimore region. Cellular and land-line telephone users calling into or out of Baltimore often encountered a fast, busy signal or a recorded "All circuits are busy" message. Public safety and Verizon officials said emergency calls were not affected. The dialing problem - which mostly affected mobile phones - sent lobbyists rushing for pay telephones in Annapolis, parents rushing to the office to call home and hundreds of complaints to Verizon about service problems.
ENTERTAINMENT
By Shawn Langlois and Shawn Langlois,KNIGHT RIDDER/TRIBUNE | April 1, 2004
SAN FRANCISCO - The world's second-largest online travel agent just got a facelift. Travelocity (www.travelocity. com) shed its traditional light-colored look last month and replaced it with a darker hue and a new logo in an attempt to distinguish itself from competitors like leader Expedia and Orbitz. The fresh logo shows the company's name against a dark blue sky with hand-drawn stars, which represent "the traveler's natural compass," the company said. "Our goal in the redesign was to evolve the site based on the direct feedback of our customers," said Troy Whitsett, director of customer experience and interactive design for Travelocity, in a statement.
BUSINESS
By Dan Thanh Dang and Dan Thanh Dang,SUN STAFF | February 23, 2001
An "extremely high" volume of calls during yesterday's snowstorm overloaded Verizon Communications Inc.'s computer system and caused delays in or prevented connections to telephone lines across the Baltimore region. Cellular and land-line telephone users calling into or out of Baltimore often encountered a fast, busy signal or a recorded "All circuits are busy" message. Public safety and Verizon officials said emergency calls were not affected. The dialing problem - which mostly affected mobile phones - sent lobbyists rushing for pay telephones in Annapolis, parents rushing to the office to call home and hundreds of complaints to Verizon about service problems.
Baltimore Sun Articles
|
|
|
Please note the green-lined linked article text has been applied commercially without any involvement from our newsroom editors, reporters or any other editorial staff.