July 17, 2014
In response to the letter from Comcast's beltway region Vice President Tom Coughlin ("Comcast provides competitive services in Baltimore," July 9), it was refreshing to find that you do exist, although your customers have no way of knowing that, especially if they have a service complaint. I have had to talk to people in Panama, Florida, Pennsylvania and finally in White Marsh. I could hardly make out what they were saying, and they had a hard time with me as well. How about some local trouble numbers that will connect to someone here in the Baltimore area immediately?
July 13, 2014
I am outraged at the assertions made by Tom Coughlin of Comcast in his letter to The Sun ( "Comcast provides competitive services in Baltimore," July 9). His claims that Comcast operates in a highly competitive market are laughable. Comcast is our only realistic option, and if any one dares to opt out of any of Comcast's services, he/she will see the price for the other services go up. Yes - drop one service in an effort to lower your bill and instead you end up paying more. It is a nasty game that is played out every single time a Comcast promotion ends or a new service is introduced.
July 10, 2014
I got about halfway through Comcast's recent letter to the editor and then it started to sound like "small print" and I lost track of what was being said ( "Comcast provides competitive services in Baltimore," July 9). What was that gobbledygook? This is an example of Comcast's service. Sometime ago I complained about having to pay for extra boxes that originally were promoted as free, smaller than the free government boxes and providing more channels. Using the small box that I paid for I could always get limited basic service that included CNN. That ended with my most recent renewal of service.
July 9, 2014
As head of the Comcast region serving Baltimore City, I would like to address and correct inaccuracies about our local offerings in this paper's recent commentary entitled "Faster, cheaper, better broadband in Baltimore" (June 30). Comcast operates in a highly competitive marketplace, and our Baltimore City customers already receive our fastest high-speed Internet and advanced video, voice and smart home technologies. We deliver the same speeds in Baltimore City today as we do across other parts of Maryland, with the same competitive standalone Internet prices and special bundled packages and promotions.
July 1, 2014
There is a monopoly for fast Internet services in Baltimore City. As a consequence, a new Comcast customer can pay as much as $1,000 more over two years for standard "triple-play" service (telephone, Internet and cable television) than would a new customer in Annapolis, where competition exists. And the fastest Internet speed offered by Comcast in Baltimore is only one-third of what is currently available in Annapolis and most of the state. We pay more for less in Baltimore because fast fiber optic technology - often called fiber to the premises (FTTP)
June 25, 2014
Many Maryland fans will have easier access to the Big Ten Network under an agreement reached with Comcast, the network said Wednesday. Under the deal -- finalized before Maryland enters the Big Ten conference next Tuesday -- Comcast cable subscribers in the principal markets for Maryland and Rutgers will be able to access the network without subscribing to a separate sports tier. The network is already available to most local Maryland fans, who often pay a fee added to their cable operators' bills for extra sports programming.