Advertisement
HomeCollectionsCall Center
IN THE NEWS

Call Center

FEATURED ARTICLES
HEALTH
By Andrea K. Walker | August 13, 2013
Maryland has opened the first call center where people can take their questions about health reform. The center that opened last week at 1 South Street in Baltimore has staff that can help Maryland residents and small businesses understand their insurance options and explain tax credits and other financial incentives in which they may be eligible under health reform. The center, which has bi-lingual staff, will open on a limited basis from 8 a.m. to 6 p.m. through Sept. 30. During open enrollment, the call center will open seven days and week and operate at full capacity with 125 staff.  Open enrollment on a state exchange, where people who don't have employer-sponsored insurance can buy plans, begins Oct. 1. Open enrollment ends March 31, 2014 and implementation of reform begins in January.
ARTICLES BY DATE
NEWS
By Colin Campbell, The Baltimore Sun | July 1, 2014
A glitch at the Baltimore 911 call center caused wait times of a minute or more for some callers reporting crimes and emergencies Monday night, city officials said. The issue was resolved shortly before 11 p.m., the city's Office of Emergency Management announced. Callers who got an answering machine were asked to stay on the line until a dispatcher picked up, while those who get a busy tone were told to hang up and call back. "We're asking for your patience," said Scott Brillman, the city's acting 911 center director.
Advertisement
BUSINESS
By Natalie Sherman, The Baltimore Sun | May 7, 2014
Media ratings firm Nielsen Holdings will shutter its Columbia call center at the end of August, one of three the company will close as it absorbs Arbitron Inc. A Nielsen spokesman declined to say how many people in Maryland will be affected by the call center's closing. A spokeswoman for the Maryland Department of Labor, Licensing and Regulation said the agency has not received word about layoffs since November, when Nielsen announced it would shed 330 jobs or about a third of its Columbia work force.
NEWS
May 29, 2014
Activity Pals For single seniors. Get together with others to attend events, shop, go sightseeing, dine out and more. 301-596-6385. The Bain Center 5470 Ruth Keeton Way, Columbia. 410-313-7213. •1st Day of Summer Ice Cream Social Celebration. June 20, 12:30 p.m. Reservation requested. Free. •Acupuncture. Thursdays, 9 a.m. $20 group setting. •Ask the Officer. June 24, 10 a.m. Learn to dispute fraudulent accounts, file police reports, make formal complaints and more.
BUSINESS
By Lorraine Mirabella, The Baltimore Sun | February 12, 2014
About 380 Verizon Wireless employees will lose their jobs at a Hanover call center as part of a national restructuring in which five centers will close and 3,000 workers will need to transfer to new offices or apply for new company jobs, the carrier told workers Wednesday. The Hanover center will not close, but will become a call center for government agency and business customers as opposed to individual consumers. It will be staffed by 320 workers who will move there from a Verizon call center in Laurel, which will remain open for other functions, said Paul Macchia, a Verizon Wireless spokesman.
NEWS
By Tyeesha Dixon and Tyeesha Dixon,Sun Reporter | March 19, 2008
When Howard County's 911 call center opened 30 years ago, three call-takers used an arcane switchboard to field calls from an operator. Now, after a recent round of renovations and decades of technology upgrades, call-takers work with multiple computer screens, track locations with GPS technology and use pictometry to render real-time, digital 3-D images of any building in the county. For all the technological advances, the staff still fields the traditional calls for help, such as helping frightened residents deliver babies or survive heart attacks.
BUSINESS
By Meredith Cohn and Meredith Cohn,SUN STAFF | February 9, 2002
IKEA International A/S plans to open a call center in White Marsh Monday, the Swedish Home furnishings retailer said yesterday. The center on Franklin Square Drive will be one of two centers taking calls from catalog customers and others seeking information. It will also become IKEA's fourth business operation planned or open in the state. There is an IKEA store in White Marsh and another planned in College Park. And the company recently announced that it would build a 1.7 million-square-foot distribution center in Perryville.
NEWS
By Larry Carson and Larry Carson,SUN STAFF | May 28, 2002
Complaints are growing in Howard County about a company under state contract that takes calls on child-support issues from people in 11 Maryland counties. Howard officials are so frustrated by what they say is poor service that they are thinking about doing without. Spherix Inc., a Beltsville company that sells everything from a new sugar substitute to a maggot pesticide, operates the call center, which handles inquiries about a variety of government functions. To handle child-support inquiries, Spherix uses 30 operators to field about 30,000 calls a year, said Louis Curry III, deputy director of the state's Child Support Enforcement Administration.
NEWS
By LARRY CARSON and LARRY CARSON,SUN REPORTER | August 2, 2006
Howard County should have a 311 nonemergency call center similar to one used in Baltimore, according to Republican county executive candidate Christopher J. Merdon. Merdon said that if he is elected, he would open a call center as part of a plan to use technology to modernize county services. "In a lot of ways, Howard County still operates like an old farm county government," he said at a news conference at his Ellicott City campaign headquarters on U.S. 40. It is time, he said, for the growing county of more than a quarter-million people to modernize.
NEWS
By Dan Lamothe and Dan Lamothe,Sun Reporter | April 4, 2007
Anne Arundel County's 911 call center suffers from a lack of organization, understaffing and inadequate training for employees, according to an independent review required by a settlement with the family of a slain Glen Burnie pharmacist. The 33-page report, whose results were announced yesterday, faulted management of the call center, but stopped short of condemning Anne Arundel's call takers or the police, saying recently appointed Chief James Teare Sr. and other top officials are "committed to improving the service level" in the police department's communications division.
BUSINESS
By Natalie Sherman, The Baltimore Sun | May 8, 2014
More than 300 people will lose jobs in Columbia with the shutdown of the Nielsen Audio call center, part of the consolidation of media ratings company Nielsen Holdings and former competitor Arbitron Inc., according to a notice filed with the state. The 325 job cuts, expected by the end of August, come on top of 333 layoffs announced last November at the former Arbitron headquarters. When Nielsen's $1.3 billion acquisition of Arbitron was announced in 2012, Arbitron employed nearly 1,000 full-time workers nationwide, including 640 full-time employees and 220 part-time workers in Columbia.
BUSINESS
By Natalie Sherman, The Baltimore Sun | May 7, 2014
Media ratings firm Nielsen Holdings will shutter its Columbia call center at the end of August, one of three the company will close as it absorbs Arbitron Inc. A Nielsen spokesman declined to say how many people in Maryland will be affected by the call center's closing. A spokeswoman for the Maryland Department of Labor, Licensing and Regulation said the agency has not received word about layoffs since November, when Nielsen announced it would shed 330 jobs or about a third of its Columbia work force.
NEWS
May 5, 2014
The Baltimore Sun Media Group is buying up more newspapers ( "Sun purchases Annapolis and Carroll papers," May 2). Why? It cannot seem to adequately manage The Baltimore Sun, its premier publication. After elimination of all competition, Baltimore is left with a third-rate publication that is over-priced, poorly run and apparently devoid of management and editorial staff. As a long-time recipient of home delivery of The Sun, I feel at the mercy of a media mogul group with no regard for its readers or advertisers.
HEALTH
By Meredith Cohn and Andrea K. Walker, The Baltimore Sun | March 31, 2014
As consumers rushed to sign up for insurance on the last day of open enrollment under the Affordable Care Act, Maryland's health exchange website slowed to a crawl and all circuits were busy at the call center. That worsened a bottleneck of consumers who have tried for months to overcome glitches on the troubled website to be able to buy a private plan or sign up for Medicaid. Consumers had faced a fine for not meeting the Monday deadline to get health coverage, but thousands will still be able to sign up. Maryland officials decided not to penalize those who at least started the process to enroll through the exchange but were stymied by glitches, and will allow them to enroll for several more weeks.
BUSINESS
By Jamie Smith Hopkins, The Baltimore Sun | March 21, 2014
Verizon Wireless said Friday that it is adding more than 100 retail and customer service jobs in Maryland, a move that comes on the heels of plans to cut about 380 jobs at a Hanover call center. The new positions will be full time and come with health insurance, Verizon said. They're part of a 300-job expansion the company plans in Maryland, Washington and Virginia. Verizon said the hiring is unrelated to cuts at the Hanover location, announced last week in a call-center restructuring.
NEWS
March 5, 2014
Activity Pals For single seniors. Get together with others to attend events, shop, go sightseeing, dine out and more. 301-596-6385. The Bain Center 5470 Ruth Keeton Way, Columbia. 410-313-7213. •ABC's of Herbs and Spices. wed., March 5, 11 a.m. Free. •Acupuncture. Thursdays, 9 a.m. $20 group setting. •Ask the Pharmacist. March 31, 9 a.m. •Balance '4' All. Thursdays, March 6, 13, 20 and 27, 9:15 a.m. Learn strength, posture and flexibility. $18. •Bain 'Buzz' Book Club.
BUSINESS
By Jamie Smith Hopkins, The Baltimore Sun | March 21, 2014
Verizon Wireless said Friday that it is adding more than 100 retail and customer service jobs in Maryland, a move that comes on the heels of plans to cut about 380 jobs at a Hanover call center. The new positions will be full time and come with health insurance, Verizon said. They're part of a 300-job expansion the company plans in Maryland, Washington and Virginia. Verizon said the hiring is unrelated to cuts at the Hanover location, announced last week in a call-center restructuring.
Baltimore Sun Articles
|
|
|
Please note the green-lined linked article text has been applied commercially without any involvement from our newsroom editors, reporters or any other editorial staff.