Glitch in federal health site directing Marylanders to other states

  • Rep. John Delaney, D-Md.
Rep. John Delaney, D-Md. (Baltimore Sun )
January 06, 2014|By Andrea K. Walker

Marylanders who use the federal health reform site to search for navigators who can help them enroll in health plans in-person are getting directed to agencies in other states.

The problem lies with a glitch in the federal website that occurs when Marylanders type in their zip code. The website directs users to navigators in Pennsylvania, Virginia and other states.

Dori Henry, a spokeswoman for Maryland's website, said state officials are "aware of the problem and we've reached out to (Health and Human Services) to ask them to get it fixed as expeditiously as possible."

Harford County Executive and Maryland gubernatorial candidate David Craig criticized federal and state officials about the problem.

“This should be a relatively easy fix for the two Administrations to work together on to incrementally reduce mass confusion over the Affordable Care Act,” Craig said in a statement. “The federal and state government should be directing people to the correct resources in a consistent and accurate manner, and the misleading data on the federal website only makes matters worse for people already having trouble getting health insurance in Maryland.”

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