Retailers offer free shipping on Monday

December 17, 2012|Lorraine Mirabella

Thousands of retailers are offering free shipping today, with delivery guaranteed by Christmas Eve.

But which retailers are the most reliable when it comes to shipping during one of the busiest weeks of the year?

One survey, based on shipping times in November, shows Zappos, Staples and leading the way, delivering packages in one day, on average. The survey shows that took the longest, an average of nine days. Others on the slower end of the spectrum included, with a six-day average,, with six days, seven hours, and, with six days, 16 hours.

That's according to STELLAService, an independent company that uses a nationwide network of mystery shoppers to measure retailers' performance in areas such as shipping and refunds.

The survey showed it took retailers about four days, on average, to deliver purchases, with 10 of the top 25 online retailers shipping in four days or less. Office supply retailers and electronics sellers both performed well.

Which retailer tops your list?

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