Open Table emails customers about non-existent 30% discount

July 14, 2011|By Richard Gorelick | The Baltimore Sun

Here's the letter that Open Table sent to its restaurant partners at 5:25 today - RG

Dear Valued Restaurant Partner,

We wanted to alert you to a problem we had with our automated reservation confirmation, change and reminder emails last night.

Some of the reservation emails sent last evening prior to 9:41 PM PST erroneously mentioned in the text that the reservation was eligible for a 30% discount.

We are in the process of resending corrected emails to those diners affected. We are also sending a separate email apologizing for the confusion and directing any questions to OpenTable. Note that a discount was only referenced in email. No expectation for a discount was set with diners as they booked their reservation on our website/mobile app or within the on-screen confirmation.

Should you receive any diner inquiries as a result of this error, please direct the diner to contact us at 1-800-OPENTABLE.

If you have any other questions regarding this situation, please contact your client relations manager or call us at 1-800-XXX-XXXX.

We deeply regret this error and are making every effort to minimize the impact for you and your guests.

Best Regards,
Your OpenTable Team
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