Soldiers returning through BWI decry Delta baggage fees

June 08, 2011|By Liz F. Kay

UPDATED YET AGAIN: We removed the video player after it was taken down by the user.


UPDATED AGAIN: Starting immediately, Delta has changed its military baggage policies to permit active military and their dependents traveling with them on military orders to check five bags free in first and business class and four bags in coach. They will be allowed four bags on Delta Connection flights. The airline is also working individually with the servicemen and women who stated in the video below that they had to pay $200 each to check a fourth bag.


Original post:

Delta Airlines charged members of aU.S. Army unit returning from service in Afghanistan through BWI Marshall Airport more than $2,800 in additional baggage fees, according to a video testimonial shared viaYouTube.

The troops say their travel orders permitted them to bring up to four bags. According to Delta's statement on the military baggage fees, coach passengers can bring only three for free, although those in first or business class may have four. Each bag can also weigh an additional 20 pounds over the standard allowance.

Each additional bag required a $200 fee, one staff sergeant said.

In the statement, Delta also apologized for any inconvenience caused by miscommunication of its policies and affirmed its support of U.S. servicemen and women.

The staff sergeant said the additional bags contained military equipment "used to protect myself and Afghan citizens,"  such as a grenade launcher, according to the video.

UPDATED: It seems like Delta's policy of the first three bags being free is not unusual. I've checked other airlines' websites, including American, Continental, United andU.S. Airways, and all seem to offer military travelers three free checked bags.

 

 

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