Ticketmaster settles complaint over Bruce Springsteen tickets

Agrees to pay $90,000 penalty to Maryland

May 02, 2011|By Eileen Ambrose, The Baltimore Sun

Maryland's Consumer Protection Division announced Monday that it has settled with Ticketmaster Entertainment Inc., Ticketsnow.com Inc, and TNOW Entertainment Group over allegations that the companies misled consumers surrounding a 2009 Bruce Springsteen concert at Verizon Center in Washington.

As part of the settlement, the companies agreed to pay a $90,000 penalty and reimburse the state $25,000 for its costs. They also will pay $10,000, which can be used to pay damages to Springsteen fans who weren't reimbursed by Ticketmaster yet.

According to the division, consumers who couldn't find tickets on Ticketmaster's website were misled into the TicketsNow resale site, which sold them Springsteen tickets at inflated prices that it couldn't provide. Brokers at the resale site speculated they would be able to buy the tickets elsewhere for customers, but when that didn't happen, more than 200 consumers were left without the tickets they had paid for, the division claimed.

The three Ticketmaster companies denied violating consumer laws, although they agreed to inform consumers in the future when they are being transferred to the resale site with higher prices and warn them that the tickets may not be available.

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