Glitch keeping some Howard Co. residents from calling 911 fixed

Police urged residents to dial alternate number while Verizon worked on technical glitch

March 14, 2011|By Childs Walker, The Baltimore Sun

Verizon restored 911 service to Howard County customers late Monday evening, police said.

Police had asked residents to use an alternate emergency number for several hours before announcing just before 11 p.m. that Verizon had fixed a technical glitch.

Some residents who attempted to dial 911 from landlines received a fast busy signal. County police spread word of the problem using recorded phone messages. Police said they were uncertain how many people had experienced the problem but were alerted to it when a nursing home staff member in Columbia failed to get through on an emergency call.

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