The impending snowstorm is leading BGE to prepare for potential power outages by putting employees on standby for field and office assignments. Nearly all BGE employees, in addition to their regular work duties, have alternate assignments during a major incident that could involve disruption of service for Baltimore-area residents, according to Linda Foy, a BGE spokeswoman.
For instance, BGE workers who work in an office might be assigned to act as "patrollers" who drive into affected neighborhoods and do an early assessment of potential problems. If a problem is serious, they can request additional resources from the company, Foy said. Other assignments could include being assigned to help staff a call center to manage increases in customer service requests, she said.