AirTran took a risk by charging fees for services that were once free, but said it has contributed greatly to its profits. Fornaro said the backlash from travelers has been minimal and that most like to have the choice of what they pay for, rather than having the cost factored into the cost of everyone's airline ticket.
Fornaro said the company is enjoying its success, but added that catching up to Southwest isn't necessarily a goal for the airline. Instead, he said, the company is striving for high quality, high service and competitive prices.
"If we stick to that, then we can grow," he said.
