No home telephone but Internet wanted

HELP DESK

June 05, 2008|By BILL HUSTED | BILL HUSTED,The Atlanta Journal-Constitution

B ecause I have a cell phone, I do not have a home phone. ... I don't have cable or dish service. Is there any company that offers Internet access only? I'm thinking I have the string, just no yo-yo.

- Suzy Davis

AT&T sells DSL access to those who don't have land-line phone service.

My four-year-old Windows XP is getting sooo slow. I understand Windows XP is being phased out and my son is recommending I get a Mac. Please give me the plus and minus of the Mac over the Windows Vista.

- C.C. Dickerson

Both systems work well. In your shoes, however, I would consider a Mac. You'll have fewer worries about viruses. And every survey I've seen ranks Apple highest in customer service and technical support.

Friday afternoon I was online with Bank of America reviewing my bill and setting up an auto payment. Two hours later I received what looked like an e-mail from BOA directing me to a link to "unlock" my account. I called BOA and they asked that I forward the e-mail to them. When I tried that, I got the following message: "To complete the transaction, MSN must download content from a server other than your e-mail server. This could verify to the sender that your e-mail address is valid and increase the amount of junk e-mail you receive in the future." I want to send the e-mail to the BOA abuse address they provided, but the above message scares me. What should I do?

- Bob Rollman

Print out the message and mail it to Bank of America. I can't say whether anything crooked is going on here. But I wouldn't take the chance. So do it by mail and include a note explaining why. If the bank's technical support people want the actual electronic message, ask for their help in safely sending it.

bhusted@ajc.com

Bill Husted writes for The Atlanta Journal-Constitution.

Baltimore Sun Articles
|
|
|
Please note the green-lined linked article text has been applied commercially without any involvement from our newsroom editors, reporters or any other editorial staff.