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Civility left at plane check-in

Annoyed passengers wont to show displeasure via rude behavior

May 07, 2008|By Scott McCartney , The Wall Street Journal

You'll never look at, or reach into, an airline seat-back pocket the same after reading this.

Besides being a repository for magazines, newspapers, books, iPods and air-sickness bags, seat-back pockets get stuffed with all kinds of disgusting trash, from toenail clippings to mushy meals.

People do things on airplanes that they would never do in other public settings. They pluck eyebrows, polish nails and pick noses. They stick chewed gum in places only other passengers will discover. They blow noses into blankets that get folded up for the next weary traveler. They prop bare feet up on bulkheads and seats. Sometimes they even engage in sex acts.

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One reason frequent fliers and flight attendants perceive an increase in offensive behavior may be the decline in air service - customers seek retaliation for late flights, snippy workers, lost baggage and unavailable upgrades.

"Increasingly, passengers are certain that the airlines are not on their side and actually don't care anything about them," said Irwin Sarason, a University of Washington psychologist in Seattle who has studied passenger behavior. "In that kind of environment, it isn't too surprising that people will not exercise the restraints they normally would."

Though crammed together elbow-to-elbow in more-public conditions than you'd find at a mall, restaurant, church or office, airline passengers sometimes behave as though the cabin were their own small nesting place - and one where they never have to worry about cleanliness, either.

Steve Cuzzone, finance director for a Birmingham, Ala., manufacturer, has found old french fries, a festering baby diaper, half a hamburger, used Kleenex and wet napkins in seat-back pockets. He put a book in once and pulled it out to find the bottom covered in a melted candy bar.

"If you sit in a middle seat, never look in - those are the riskiest ones," he said, noting that children often sit between parents and that passengers will dispose of their grossest things in an unoccupied middle seat.

Flight attendants often say that the biggest messes they have to deal with are dirty diapers left in seat-back pockets or, worse, handed to them while they are serving beverages and snacks. "Would you hand that off to your server at a restaurant?" asked Corey Caldwell, a spokeswoman for the Association of Flight Attendants, a union representing workers at several big airlines.

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