Verizon is adding jobs in Hanover

February 28, 2007|By Stacey Hirsh | Stacey Hirsh,Sun reporter

Verizon Wireless plans to add 250 jobs to its Hanover call center, the company said yesterday.

The center, which opened in November 2005, employs about 1,100.

An increased subscriber base and existing customers using new services on their cell phones, such as GPS, are fueling the job growth, the company said.

Verizon Wireless has 59 million customers nationwide, with 2.2 million added in the last three months of 2006.

"We're growing by leaps and bounds," said John Johnson, a Verizon Wireless spokesman.

The company hopes to have the new hires in place in the next few months.

The new, mostly entry-level, customer service representative positions pay about $30,000 annually and offer health care benefits, a 401(k) program with company contributions, profit sharing, tuition reimbursement, bonuses and incentives, the company said.

New hires will undergo a 14-week training program, plus an additional six to eight hours of training each month.

Joe Chuisano, director of customer service for the Baltimore-Washington region for Verizon Wireless, said much of the hiring done at the Howard County facility has been to fill positions left empty by employees who have been promoted.

Chuisano said he got his start at Verizon Wireless 13 years ago as a customer-service representative.

"From the company's perspective, if you're a hard worker, the sky's the limit," Chuisano said.

To recruit for the new jobs, Verizon Wireless will hold open houses at the call center on Coca-Cola Drive from 10 a.m. to 2 p.m. Saturday and from 1 p.m. to 5 p.m. March 20.

stacey.hirsh@baltsun.com

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