To Our Readers

November 06, 2005

Delivery of yesterday's Sun was disrupted by a computer software problem that delayed the start of the newspaper's presses by 4 1/2 hours.

Some copies of the newspaper were not delivered until 3 p.m. in Baltimore City and Baltimore, Anne Arundel, Howard, Carroll and Harford counties. In some other areas, copies of Saturday's edition will be delivered with today's newspaper.

The problem stemmed from a failure at 11 p.m. Friday of software that transforms digitized newspaper pages into film that is used in the printing process. The presses normally begin to print the paper at midnight, but didn't start running yesterday until 4:30 a.m.

Many readers who called the circulation department to report that their paper was missing got a busy signal as the customer service phone system became overloaded. The circulation department is working to correct the call-answering problem.

Subscribers who have not received their Saturday newspaper should call 410-539-1280.

The Sun apologizes for the inconvenience of late delivery.

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