Industry Watch

INDUSTRY WATCH

March 07, 2004|By From staff reports

Grayson Homes receives award for housing quality

Grayson Homes in Ellicott City received the National Housing Quality Silver Award in the builder division at the 2004 International Builders' Show in January.

The awards are presented by the National Association of Home Builders Research Center and Reed Residential Group.

The National Housing Quality Award is judged in eight categories that focus on such areas as leadership, customer satisfaction, human relations and financial success.

"Our greatest change was our focus on customer service," said Cindy McAuliffe, Grayson's president.

She said the company has implemented a system that involves 10 steps to customer satisfaction. The steps include frequent communication with customers and increased efforts to prevent defects in homes.

January's top producers at Prudential Carruthers

Prudential Carruthers Realtors announced its top producers for January. They include:

Harford County: Georgeanna Garceau as the top sales and listings agent, and Suzanne Hinder as the top producer. Garceau also received a Million-in-a-Month Award.

Pikesville: The Wasserman Team, top sales and listings agents and top producer. The group also received a Million-in-a-Month Award.

Severna Park: Janet Gilmour, top sales and listings agent; Mary K. Schoonmaker, top producer. The Million-in-a-Month Award was given to Gilmour, Schoonmaker, Cheryl Care, Kevin Mooney and Mary Ann Zaruba.

Towson: Lois Schenck, top sales agent; Agnes O'Ferrall, top listings agent; Jay Marotte and Rita Setlen, top producers. Schenck also was given a Million-in-a-Month Award.

Crofton: Glenna Kidd, top sales and listing agent; Brian Arnold, top producer

Annapolis West: Lacey Lemmon, top listing agent; John Collins, top sales agent and producer. Collins also received the Million-in-a-Month Award along with Becky McGettigan.

Eastport: Steve Orton, top listing agent; Diana Smith, top sales agent; Steve Howison, top producer. Orton, Smith and Barbara Morrison received Million-in-a-Month awards.

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