Install SP4 to end annoying rebooting

Helpline

February 26, 2004|By James Coates | James Coates,CHICAGO TRIBUNE

I have been having a problem with moving files after downloading anything from the Web. I am using Windows 2000 and Netscape 7.1. After I download a file and exit my browser, I cannot drag a file from one folder to another. If I reboot, then I can drag a file anywhere.

While I am logged on, I get a message saying "svchost has generated errors" and is being shut down. I use a dial-up modem, which should not cause the problem. Something is getting set by either Netscape or its download manager, but I haven't found it yet.

I hope you can shed some light on this problem.

That error message regarding the need to shut down svchost sends chills down the spines of corporate and institutional computer network administrators these days. That's because it can refer to the so-called remote procedure call bug in Windows XP and 2000 that permitted hackers to launch several recent nasty virus/worm attacks - including the infamous Blaster worm.

Your solution is to fire up that telephone modem and head to the Microsoft Web site to download Service Pack 4 for Windows 2000, which most likely will fix your problem. Ironically, you probably will need to shut down your computer after you download SP4 because of the problem it's supposed to fix.

You can find SP4 by going to www.support.microsoft.com and using SP4 as a search term.

I should add that message boards focused on technical support problems contain all kinds of speculation that the svchost error hits after computers have been cleaned of the Blaster worm. In some of these cases the experts have needed to use other Microsoft help called patches.

When you go to the SP4 area you will find a link to patches and if the service pack upgrade doesn't fix you up, look for patch number KB823980.

The Chicago Tribune is a Tribune Publishing newspaper. Contact James Coates at jcoates@tribune.com.

Baltimore Sun Articles
|
|
|
Please note the green-lined linked article text has been applied commercially without any involvement from our newsroom editors, reporters or any other editorial staff.