Computer glitch at MVA branch offices delays some transactions for an hour

January 21, 2004|BY A SUN STAFF WRITER

Branch offices of the state Motor Vehicle Administration could not complete some transactions for about an hour yesterday morning because a glitch kept them from connecting with the agency's mainframe computer, officials said.

The glitch was the result of a software update over the weekend and was discovered when branch offices opened at 8:30 a.m. yesterday. The problem was fixed and the system was back up by 9:35.

MVA offices were shut down for a day in August when the agency's computers crashed because of a computer virus. This time, the problem was human error, officials said.

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