Search engine offers fix, explanation of problem

Helpline

January 01, 2004|By James Coates | James Coates,CHICAGO TRIBUNE

I have two PCs that recently began giving me a message: "PNTVideo.DRV is not found" or has not enough memory. Both computers have Pentium 4 chips and 384 megabytes of RAM. The program then freezes. I previously had no problem with either computer.

Your quandary gives me a chance to share a powerful tool available to all Internet users when they encounter jargon.

It's called www.google.com.

I didn't have an inkling of what was going on when I read your note, so I copied the name of the PNTVideo.DRV file and pasted it into the search box at the Google search engine.

In two clicks I had found that you are running an old version of Corel Photo-Paint image-tweaking software that is based on 16-bit code that clashes catastrophically with the Windows XP running on your two computers.

Checking user groups for Corel products, I found that nobody has found a fix for this vexatious development, and most folks just upgraded to later versions of the Corel Photo-Paint software.

You can do that, or uninstall your version of Photo-Paint and go with a competing product such as Jasc Paint Shop Pro or my favorite, the low-cost Adobe Photoshop Elements.

The Chicago Tribune is a Tribune Publishing paper. James Coates can be reached at jcoates@ tribune.com.

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