Ask printer maker for new driver

Helpline

April 03, 2003|By James Coates | James Coates,SPECIAL TO THE SUN

I used to be able to check the ink levels in my HP 932c printer by going to the printer toolbox. I cannot do this since I switched to Windows XP from ME.

The icon for the printer no longer shows up where it used to, and even when I find it by searching the All Programs list at my computer's Start button, the toolbox no longer appears.

Chances are strong that you need to contact Hewlett-Packard Co. and acquire the driver software for that DeskJet printer designed to work with Windows ME rather than XP.

This is no more than a Web site visit in most cases. Go to www.hp.com, click the choice at the top of the screen for support and then pick the download drivers option on the next page.

There you can enter in the name of your printer and follow the prompts to download the 7.6 megabyte file needed to run that printer in Windows XP.

For others: HP makes free driver updates available for equipment in its current product line, but if you need software for older items no longer in the catalog you'll be required to pay to have a CD with the code mailed to you.

This usually costs about $10. HP offers a large catalog of software for older items in its product line.

James Coates is a reporter for the Chicago Tribune. He can be reached via e-mail at jcoates@tribune.com.

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