Business Notes

February 24, 2003

Service center to offer seminar on sales techniques

The Sales and Service Center at Arundel Mills will offer a training refresher, "Sales and Service Refresher," starting next month.

Topics for the four-session seminar, which will feature classroom and self-paced activities, include greeting techniques, product knowledgeability, determining customer needs, building the sale and handling complaints.

Classes will meet from 1 p.m. to 4 p.m. Tuesdays March 4 to 25 and May 6 to 27. Courses also will be offered Wednesdays April 9 to 30. The instructor is Maria Huguley. Continuing education units are awarded for completing the class.

The Sales and Service Center is open from 9 a.m. to 5 p.m. weekdays. Information: 410- 799-9099.

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