Business Digest

Business Digest

September 16, 2002

Sheraton to offer compensation to dissatisfied guests

Sheraton Hotels & Resorts has introduced a program that guarantees compensation to dissatisfied guests. The Service Promise program offers compensation and an apology to guests who complain of slow or poor service, missing amenities, billing problems or other inconveniences. The problem also will be corrected, if possible.

Options for compensation include credit toward the stay, a gift certificate for a future Sheraton stay, amenities such as spa services or preferred guest points.

Local participants include the Sheraton Columbia Hotel, the Sheraton International Hotel at Baltimore-Washington International Airport, the Sheraton Inner Harbor Hotel and the Sheraton Baltimore North Hotel.

COGS awards luncheon scheduled for Sept. 25

The Coalition of Geriatric Services (COGS) will hold its Annual Partnerships Awards Luncheon from 11:30 a.m. to 1 p.m. Sept. 25 at Lorien Nursing and Rehabilitation Center, 6334 Cedar Lane, Columbia.

Victor Broccolino, president and chief executive officer of Howard County General Hospital, will discuss the hospital's strategic plan and how it will address the health of seniors.

The cost is $10 for COGS members and $15 for nonmembers.

COGS is an Ellicott City-based nonprofit organization of public agencies, private companies and individuals who provide services to older adults. Information: 410-997-0610 or cogs91@juno.com.

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