What to do with border that won't go away

Helpline

March 07, 2002|By James Coates | James Coates,SPECIAL TO THE SUN

I am working with Word 97 and have developed a blue border around my page. I pressed a wrong button somewhere, and now this thing is there every time I turn on Word.

To work on the page, I have to highlight the border, cut it, then point my mouse to View and point to normal. This works for a while, but it is aggravating.

It sounds like you somehow managed to rewrite the core Word file that serves as a universal template for each document that gets opened. This file, called normal.dot, amounts to a blank Word document with things like fonts, margin widths and borders, set to the way a user normally works.

Your fix is to open Word, take the steps you describe in your note to eliminate the blue border and then use the "Save as" command in the File menu to save the blank document with the borders removed as "normal.dot."

My computer is giving me messages while I am in a program. It tells me I have performed an illegal operation. It happens in Word, Quicken and on the Internet.

I had been getting the dreaded blue-screen freeze-ups for a while, but I took the computer to have it repaired. The guy seems to have gotten rid of the blue screen, but now I am getting the illegal operation back.

Your problem offers classic symptoms of a heavily used computer system, where some of the key files needed to work in the background have become corrupted or misplaced.

You need to do a complete reinstallation of the operating system, in which the hard drive is erased, reformatted and then restored to its original condition on the day you bought it.

James Coates writes for the Chicago Tribune, a Tribune Publishing newspaper. He can be contacted via e-mail at jcoates@trib une.com.

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