Take control of ScanDisk

Helpline

January 08, 2001|By James Coates | James Coates,CHICAGO TRIBUNE

My computer refuses to shut down properly. It is a 350 MHz Pentium II running Windows 98. Whenever you select Shut Down from the Start menu, it will just go into Restart automatically instead of giving you the option of shutting down. The only way to shut it down is to turn it off with the power switch. Of course, when you turn it back on it goes through ScanDisk for 10 minutes as if it had crashed. Please help!

Although it is a good idea to run ScanDisk every week or so, in cases like yours it is all right to hit the Esc key and the X to end ScanDisk. To disable the ScanDisk nagging, click on the Start button and select Run and type in the command "msconfig." In the menu that pops up, click on the Advanced tab and you will find a check box to disable the automatic ScanDisk nagging. As for the shut down problem, I believe your Windows 98 installation has corrupted, and the only way you can fix it will be to reinstall Windows.

My computer will not let me complete the disk defragmenting that Microsoft says will efficiently rearrange the data on the hard drive so that it can be accessed as quickly as possible. When it runs, it only defragments about 3 percent and then starts over.

The best way to get past this is to run the defragmentation program in Safe Mode, where no added software can run in the background and interrupt the defragmentation. Most computers will go into Safe Mode if you hold down the left Ctrl key during a reboot. Some machines require you to press the F8 key. If neither of those work, check your manual.

Send e-mail to jcoates@tribune. com.

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