TeleSpectrum closing Stevensville office

Pa. customer service company to lay off 127 at Shore call center

January 04, 2001|By Stacey Hirsh | Stacey Hirsh,SUN STAFF

Pennsylvania-based TeleSpectrum Worldwide Inc. will close its Stevensville call center at the end of the month, laying off 127 workers, according to a company executive.

"It's part of four centers that we have closed in the last month and a half, and it's just due to a lack of business," Skip Pennella, executive vice president of human resources for TeleSpectrum, said yesterday.

TeleSpectrum, which operates call centers across the country that handle incoming or outgoing customer service calls, closed a call center in Linthicum in November because there wasn't enough business. The other closed centers were in South Dakota and Pennsylvania, Pennella said.

The Linthicum call center had fewer than 50 employees, many of whom were offered jobs at a Woodlawn call center - which Pennella said employs about 450 and is not expected to close.

Pennella said employees at the Stevensville center were given 60 days' notice and that the company is helping them find new jobs.

Once the Stevensville center is closed, TeleSpectrum will have 23 call centers in the United States and four in Canada, Pennella said.

TeleSpectrum, based in King of Prussia, Pa., opened its Stevensville call center in Chesapeake Bay Business Park in November 1999, said I. Katherine Magruder, director of the Queen Anne's County Department of Business and Tourism.

"Certainly we're disappointed to lose the company's presence in the business park," Magruder said, especially since TeleSpectrum is relatively new to the county.

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