Reinstalling driver often fixes glitch Search for life creates biggest supercomputer

Help Line

May 24, 1999|By James Coates | James Coates,Chicago Tribune

After installing PrintMaster desktop publishing software, my CD-ROM (Drive E) no longer works. A text message says the drive is not accessible. I've tried different disks. Does the drive need replacing?

When hardware acts up, one of your first moves should be to reinstall the bits of code known as drivers that the operating system uses to communicate with attached devices. In Windows, you open the Start menu, choose Settings/Control Panel and look for the icon Add/Remove Hardware. Reject the prompt to have Windows look for new hardware by clicking the No box. This brings up a list of all possible devices including printers, monitors, floppy drives and CD-ROMs.

You will find your CD-ROM drive among those listed; a final click will restore its drivers from the Windows database, and you should be back in business.

You told a reader that when reinstalling AOL from a CD disk to be sure to save the AOL address book. How could I save my book's information to a floppy disk if I have to reformat my hard drive and reinstall all my programs?

Open the AOL directory and save the contents of the folder Organize to back up your personal settings. Then copy the files named AddrBK in the directory named idb.

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