Restoring lost headers and footers in Microsoft Word 97

Help Line

April 12, 1999|By James Coates | James Coates,Chicago Tribune

Can you help with a problem with Word 97? When I first installed the program in January it did everything I asked it to do, including applying headers and footers. I don't think I have changed anything since then, but maybe I did so accidentally.

The problem is that I can no longer get headers and footers. The help function and the book say to click the view menu, then click "headers and footers" and go from there. That's what I used to do and it worked.

But now, when I click the view menu, there is no "headers and footers." If I click "toolbars," there is no header and footer toolbar available, either. I reinstalled the program from the CD-ROM, but that didn't help.

Owners of Microsoft Office will find a universal lesson that transcends your individual headers/footers glitch. It's often crucial that one first uninstall the software that's acting up before reinstalling it. So you need to both erase all the Word template files on your machine and then remove the application itself completely.

Click the start menu, choose "find files/folders" and then type in to call up a list of all the Word template files. Delete them all. You're halfway home.

Now return to the start menu and select the "settings and control" panel to reach the "add/remove programs" icon. Look for Microsoft Word in the window that pops up and then select it for removal. Once the removal is done, reinstall the software and you'll be back in business.

I've got a ThinkPad 600 laptop that I use to run a lot of training CD-ROMs at work temporarily. When I go to "start" on the desktop and then to "programs" it keeps listing dozens of CD names/icons I no longer want to view. How do I get rid of these? Also, is there any good reference Web site out there for determining the "blue book" resale value on a used computer?

Two easy questions that a lot of folks will appreciate hearing answered. When icons build up in the program list you can remove the icons -- and not the programs they point to -- by using the right mouse button and clicking on Start to call up the explore function in Windows 95/98.

The display will show two panels and in the right panel will be an icon for programs. Click it and there will be a list of all those icons you want to skip. You can either delete them or, much better, move them to another folder in case you decide you want to restore them sometime.

Second: A very good picture of current used computer prices is offered by the United Computer Exchange site (, a global clearinghouse that offers appraisal software for PCs and Macs.

I am using CompuServe 4.01. When my e-mail buddies forward a message from AOL, I only get the header, not the text of the message.

Tell your AOL friends to use the mouse to paint the text in messages they want to forward rather than just clicking the Forward button. They can paste the words into a new message to you and send, bypassing the stationery glitch.

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