Tele-Communications Inc., which sells cable television...

Maryland Watch

September 12, 1998

Tele-Communications Inc., which sells cable television service in Baltimore, came in last among national cable and satellite TV companies in a J.D. Power and Associates customer-satisfaction survey.

Comcast Corp., the cable provider for Baltimore, Harford and Howard counties, tied for second-to-last in the national poll.

The top three spots on the list were held by satellite TV companies, with Primestar Partners LP at No. 1. Cox Communications Inc. came in a distant fourth.

According to the survey, "cost of service" and "program offerings" were the most important factors influencing customers' satisfaction with their cable or satellite TV companies.

Peter Dresch, J.D. Power's director of telecommunication market analysis, said the survey had some good news for cable companies.

"All the cable providers have improved in customer service," he said. "They're focusing on that and recognizing that it was probably a weakness."

The survey polled more than 11,000 households nationwide.

Pub Date: 9/12/98

TCI places last in poll of cable TV satisfaction

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