911 system malfunctions backup works

July 24, 1998

Carroll County's computerized emergency 911 system malfunctioned yesterday, but a backup radio system enabled dispatchers at Westminster Emergency Operations Center to maintain public safety without a glitch, officials said.

All 14 of the county's volunteer fire companies were immediately alerted to monitor station house radios when the system malfunctioned at 10: 45 a.m. until the problem was found and corrected, said Jay Nave, the county's roads administration supervisor.

"The problem had no effect on 911 lines and the radio system continued to work," Nave said.

Replacing a failed computer card took five minutes, he said, but it took longer to pinpoint the breakdown. Trouble-shooters initially thought the problem was in a main telephone line between a transmitter on Gorsuch Road and the computer consoles at the emergency operations center in the basement of the County Government Building in Westminster, he said.

After telephone crews determined their equipment had not failed, workers from the radio service company identified the faulty hardware and restored service by 12: 30 p.m., he said.

Nave ordered an investigation to determine the best way to avoid a future malfunction.

On Sunday, an electrical short knocked out the 911 system in Anne Arundel County for almost two hours, and the backup system for more than an hour.


Westminster: A resident of Young Way reported Wednesday that someone removed a bicycle worth $100 from his property.

Westminster: An employee of Staples reported Wednesday that someone left the office supplies store without paying for merchandise worth an estimated $600.

Westminster: A resident of Logan Drive reported Wednesday that someone threw a brick through her sliding glass door. Damage was estimated at $250.


Reese: Firefighters responded at 11: 31 p.m. Wednesday to a cleanup detail on Route 91 at Emory Church Road. Units were out 30 minutes.

Pub Date: 7/24/98

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