The emergency room at Carroll County General Hospital was ranked in the top 10 percent of nearly 300 hospitals nationwide for patient satisfaction during this year's first quarter, according to a survey by a Chicago-based consulting firm.
The rating was the result of polling of patients and surveys of emergency rooms among 281 participating hospitals in 41 states. The rating is a composite reflecting such categories as nursing and physician care, testing services, medical outcomes and the admissions process.
The polling was conducted by Parkside Associates Inc., a health care consulting company. The information is released confidentially to hospitals, which decide whether to make results public.
"The fact that this is a patient satisfaction-driven survey pleases us enormously," said John M. Sernulka, president of Carroll County General Hospital. "This rating is proof that we hear what our community says, and we act on its demands."
In response to local surveys, the emergency room at the JTC Westminster hospital has increased its medical staff and created a customer service team during the past four years, said Daphne Swancutt, hospital spokeswoman.
A $1.8 million expansion in 1994 tripled the size of the emergency room, from 3,400 square feet to about 10,000 square feet. The project enabled the nonprofit hospital to increase emergency beds from 12 to 23, she said.
Last year, the emergency room had more than 31,000 visits, Swancutt said.
In addition to improving the emergency room's appearance and reducing waiting times, the staff has implemented follow-up procedures, including patient interviews after discharge, she said.
Westminster: A resident of East Green Street reported on Wednesday that someone threw a cinder block through the rear window of his vehicle. Damage is estimated at $1,000.
Westminster: An employee of Duke's Carwash reported on Wednesday that someone shattered a window at the business. Loss was estimated at $350.
Westminster: A resident of Webster Street reported on Wednesday that property was stolen from his vehicle while it was parked at his home. Loss was estimated at $200.
Westminster: Firefighters responded at 2: 17 p.m. Wednesday to a field fire on Route 27 near Warfieldsburg Road. Units were out 24 minutes.
Westminster: Firefighters responded at 7: 51 p.m. Wednesday to a fire alarm in the 500 block of Pinehurst Circle. Units were out 42 minutes.
Westminster: Firefighters responded at 8: 17 p.m. Wednesday to a fire alarm in the 1600 block of Washington Road. Units were out 20 minutes.
Westminster: Firefighters responded at 8: 32 p.m. Wednesday to a gas leak in the 100 block of E. Main St. Units were out an hour.
Pub Date: 5/29/98