Prestige Cable TV service disrupted by computer glitch

November 15, 1992

Prestige Cable customers in Carroll County could view only the community billboard for 5 1/2 hours Friday after a computer malfunction disrupted service.

Customers were without service from about 1:30 p.m. to 7 p.m.

Within a 10-minute span early Friday evening, 14 people had gone to the cable company's Washington Road office to ask why their service had been interrupted.

Some, like Bill Stansbury of Alto Avenue in Westminster, thought a billing mistake was the culprit.

"I thought maybe a payment wasn't received or something," Mr. Stansbury said. "But they told me inside that due to an upgrade [in] the system, converters went down or something."

One unidentified customer said he had service on one television in his home, but not another.

A receptionist told him that the company was restoring service, and that the converter to one set had been reconnected while

the other had not.

"A lot of people are going to be concerned when they can't get through on the telephone lines," Mr. Stansbury said. "They figure once the place closes for the day, there goes television for the weekend."

Telephone lines to the Prestige offices were busy much of Friday afternoon.

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