Phone customers to get refunds in Arundel

November 15, 1992

Chesapeake & Potomac Telephone Co. customers in Anne Arundel County will be getting long-awaited refunds in their phone bills this month, ranging from a few pennies to a few dollars.

C&P is crediting the accounts of more than 140,000 customers who were overcharged from July 1986 to August 1991 on taxes for special services, such as caller ID, three-way calling and call forwarding.

C&P collected $3.2 million during the five-year period due to a computer error, said C&P spokesman Dave Pacholczyk.

The error was discovered one year ago.

After months of negotiations, Anne Arundel County and C&P officials signed an agreement in which it was decided phone bills would be credited this month, Mr. Pacholczyk said.

The Public Service Commission accepted that agreement at the end of September.

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