State and local officials in Baltimore County yesterday announced the beginning of a one-year pilot project designed to help Maryland businesses improve their performance and competitive edge.
County Executive Roger B. Hayden and Gov. William Donald Schaefer were among those attending yesterday's event. The project in corporates a philosophy known as total quality management, which emphasizes customer service, consistent product quality and employee involvement. The Maryland Department of Economic and Employment Development will contribute $60,000 to the project, and the county and its Chamber of Commerce will provide $20,000 each. If the project is a success, it will be expanded to other counties, said DEED Secretary Mark L. Wasserman.