Howard cheers Ford plans to build center in county

November 22, 1991|By Norris P. West | Norris P. West,Evening Sun Staff

Gov. William Donald Schaefer and Howard County Executive Charles I. Ecker see more than new jobs when they look at the Ford Motor Credit Co.'s plans to build an operations center in Columbia.

"It's prestige," Schaefer said yesterday at a news conference in Ellicott City. "First of all, you've got a Fortune 500 company coming in, and they don't just go anywhere. They go where there's a good work force, where state government is cooperative, where local government is cooperative."

Ecker said the company's decision would give a major boost to the county's economic-development efforts. "I think it shows other companies that if this Fortune 500 company came here, that they ought to consider Howard County."

Ford Credit, of Dearborn, Mich., will join the approximately 100 other Fortune 500 companies with a Maryland location in mid-1992 when it leases 50,000 square feet of office space owned by South Charles Realty Co. at Columbia Gateway's Three Ponds Business Park.

The center is expected to have 250 customer-service workers by the end of 1992 and eventually may employ 900 people. Ford Credit will transfer some of its employees from its two operations centers in Baltimore and from centers in Rockville and Falls Church, Va., said Jerry L. Heimlicher, the company's manager of organization planning.

He said the Columbia operations center is a pilot program that will bring each office more specific tasks. The four Baltimore-Washington area centers now serve both credit customers and dealers, but under the new structure those offices will work exclusively with dealers, and the Columbia office will concentrate on improved customer service, he said.

Ford Credit provides vehicle financing for about 4.5 million customers and serves about 8,500 dealers. Company officials said it had considered other sites in Maryland and Northern Virginia before choosing Columbia.

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