AT&T says supervisor's error was key factor in N.Y. outage

October 01, 1991|By New York Times News Service

In a report to the federal government yesterday on the latest accident to disrupt its long-distance service, AT&T for the first time attributed the Sept. 17 incident largely to a supervisor's choosing not to dispatch a technician for a routine inspection.

Little else in the report, submitted last night to the Federal Communications Commission, which has jurisdiction over AT&T, shed new light on the general picture of equipment failure compounded by human misjudgment.

The accident, which occurred at 4:50 p.m., not only snarled about half of New York's long-distance phone calls but disrupted air traffic at the New York area's three big airports at one of the busiest hours of the day.

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