Ill WindEditor: Peter Jay questioned whether the victims...

LETTER TO THE EDITOR

September 20, 1991

Ill Wind

Editor: Peter Jay questioned whether the victims of Hurricane Bob in the Northeast should be bailed out by taxpayers. He then uses this example to make a point that taxpayers should not be required to loan several million dollars to the Wisp ski area in Western Maryland.

Mr. Jay conveniently overlooked the sacred cow of Ocean City.

State and federal governments have wasted hundreds of millions of dollars to pump sand onto the beaches of Ocean City which Mother Nature is promptly removing. Why should taxpayers in Garrett County or Idaho or Massachusetts pay to put sand on these beaches?

Pumping sand at Ocean City or blowing snow at Wisp are both ill wind for the taxpayer.

Roy C. Albert.

Edgewood.

Avenging Angels

Editor: There is something disturbing happening on Smith Island. A handful of State Police troopers, who apparently have nothing better to do, are using very harsh and intimidating tactics to solve a relatively insignificant crime.

While I cannot condone vandalizing a State Police vehicle, I can understand the motive behind it.

Several weeks ago troopers descended on Smith Island like self-appointed avenging angels, handing out severe penalties for minor traffic infractions in a community where the roads are deplorable, traffic signs are nonexistent and motorists face a near impossible task keeping their cars maintained to state inspection standards.

The behavior of these officers was inexcusable. Instead of trying to win the support and confidence of residents, they chose to antagonize and alienate us by ignoring our basic constitutional rights. On Sept. 7, these intrepid troopers set up a speed trap on roads that have had no posted speed limit in living memory.

Not only are these officers not wanted, they are not needed. In an era of state budget deficits and escalating violent street crime in Maryland's largest cities, the brain trust of the Maryland State Police has seen fit to assign two of its troopers to patrol a mile and a half of the most crime-free streets in America.

The officers in question have accomplished nothing in the way of serving and protecting residents here. The time for their departure is long overdue.

Chris Parks.

Ewell.

Housing Money

Editor: Your news story, '''Mayor touts East Baltimore developments,'' should read, ''Mayor touts Kurt Schmoke.''

This is just what the city taxpayers need -- to use $103,000 to build two bars, lounges and meeting rooms for a non-profit fraternal organization.

The project for 80 new and rehabilitated houses is excellent. However, unless the existing housing codes are enforced in the neighborhoods where the work is done the life span of these efforts will be short.

Better to spend this money in enforcing current housing codes and saving existing housing.

Charles D. Connelly.

Baltimore.

It's PROSE!

Editor:

Should you decide to set

This letter into lines,

It's still not poetry --

It's prose.

@A skylark painted red

Is not a cardinal;

Tho' passing thought be set

In broken lengths

(Flush left and random right)

An idea well-perceived

Is not a poem --

Lord love us all, it's PROSE!

Fresh thoughts set forth

And well described

Once put aright

(Not stupidly cut up like this)

Are PROSE!

By Edgar Allan's grave, (more, ad tedium)

Words posed in severed lines

Do not a poem make!

If printed so,

You foist a fraud

Upon the populace who read.

Alvin H. Levin.

Baltimore.

Minimalist

Editor: I was appalled to learn that state Sen. Julian A. Lapides is opposed to spending more money for the expansion of the Convention Center.

I must say this is just like him. He has always been an agitator, a trouble-maker, a little man and a classic minimalist. He is against everything that smacks of growth.

He has no vision and thinks small as opposed to our strong governor, who thinks big and has plenty of vision -- although the governor is a bit clumsy in getting his point across.

G. Denmead LeViness.

Baltimore.

Customers, TQM

Editor: As a total quality management consultant, I was naturally defensive reading "TQM is Yet Another Trend that Ignores Business Problems,'' Tom Peters' Sept. 9 column in The Sun's MBW. Yet I found myself nodding agreement. Mr. Peters raises important questions.

Fifty years ago, Walter A. Shewhart wrote in his classic book that provided the foundation for TQM: "The consumer is the most important part of the production line. Without the consumer, production ceases."

Mr. Peters suggests we are misguided if we don't apply TQM to customer needs. He is correct.

So then, how does TQM address the customer voice? Traditional Western approaches to customer research are based upon data reduction. Typically, we do surveys of various types and distill a thousand responses into a one-page executive summary. Top managers presumably read and discuss these summaries and make business decisions.

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