Glitch causes some AT&T bills to soar

May 31, 1991|By Leslie Cauley

Some Maryland customers of American Telephone & Telegraph Co. are getting a nasty surprise in this month's phone bill -- charges of six times the norm for some long-distance calls.

According to Chesapeake & Potomac Telephone Co., a programming error in C&P's billing software caused 200,831 long-distance calls placed by Maryland residents to be billed at rates up to six times higher than usual.

C&P, which does billing for the long-distance companies, corrected the problem May 17. But by that time the programming error had already miscalculated the cost of almost half a million calls from Washington, Maryland and Virginia. Those miscalculations are showing up in this month's C&P phone bills.

Jeanine Smetana, a C&P spokeswoman, said that C&P already knows who was overcharged and plans to issue credits on next month's bill. The credits will be issued automatically. As a result, she said, it isn't necessary for customers to contact C&P about this month's long-distance billing errors.

But customers who don't want to wait a month for credit from C&P can elect to deduct the charges for the improperly billed calls from this month's payment, said Jim McGann, an AT&T spokesman.

Those calls will be charged at the correct rates in next month's bills, he said.

According to Mr. McGann, there is an easy way to single out miscalculated calls: Look in the column that lists the duration of long-distance calls. The errant calls are timed to a fraction of a minute, such as "5.2 minutes" or "14.1 minutes." Normal calls are billed by whole minutes.

C&P said billing errors were limited to some residential customers who subscribe to AT&T's discount calling plans, such as "Reach Out America."

Intrastate calls and customers of other long-distance carriers were not affected by the programming glitch, C&P said.

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