Social Services Plans To Solicit Client Feedback

May 29, 1991|By Anne Haddad | Anne Haddad,Staff writer

People who apply for help at the Carroll County Department of SocialServices may have a chance before the end of this year to fill out surveys evaluating the way they were treated.

The agency's board ofdirectors, chaired by Richard H. Wilson of Westminster, hopes to start a feedback system sometime after July.

DSS Director M. Alexander Jones told the board yesterday that he and a committee from the board will be working out more details on the system and will present them to the rest of the board at a July 2 meeting.

"It will be a random sampling of applicants and clients," Jones said.

Wilson first brought up the idea of a feedback system to allow the board to hear directly from residents about the service they received from staff.

The board is made up of eight Carroll residents appointed by the County Commissioners.

Other counties, such as Howard, have devised a feedback system.

At the board's last meeting, members heard that Howard's extensive program includes an independent board to act as clients' advocate, look into complaints and make recommendations on resolving problems.

In other business, theboard agreed to submit five names to the commissioners for consideration as new members.

The commissioners will pick two names from the list to replace directors David Pyle and Harris Sanner.

Pyle andSanner will leave the board when their terms expire June 30.

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