WESTMINSTER - Members of the City Council heard resident complaints about the Westminster Taxi Service Monday night, despite the absence of a company representative.
Sterling Petry and Agnes Reynolds, the company's owners, were asked to appear at the meeting but told the council Monday they could not because of their work schedules.
Concerns surfaced a month ago when the service requested a temporary rate increase to cover the higher gas prices since the Iraqi invasion of Kuwait.
Residents said the increase was not merited since the taxi service had not been charging consistent rates and had been late in picking up customers.
Doris Johnson, a Pennsylvania Avenue resident, said she has had to wait 45 minutes to an hour to be picked up. In one instance, she called the service at 1:30 p.m. and was not picked up until 2:10 p.m. because the dispatcher had not given the driver the request until 2:05 p.m.
"I have no complaints with Pete, but Agnes always has a 1001 excuses," she said. "If you say anything, she says she'll refuse to pick you up."
George Fringer agreed and suggested the service should have at least two phone lines.
"We have spent five to 10 minutes trying to get through," he said.
Councilman Samuel V. Greenholtz said the record will be left open until the Nov. 11 council meeting for further comments and the company's owners will be asked again to appear. The council will then take action on the matter.
"We are going to move ahead on this whether or not they're here," he said.