Melvin Bilal, CEO, Security America Services Inc., a Columbia-based provider of contract security guard services, said, "First off, we care about, and have deep concern for our employees, and of course that concern extends to our customers. It's all part of our overall philosophy.
"Also, we run this firm with the highest ethical standards, never short-changing anybody in or out of the firm. And we work terribly hard. Maybe we're not as smart as others in this business, but we spend endless time here. We're in the office every Saturday and two Sundays a month."
Bilal went on to tell me that Michael Spear, Rouse Co. CEO until his fatal private-plane crash a month ago, hired him when Bilal was just out of law school. He added, "Then, when I left and founded this security guard firm in 1973, Mr. Spear hired us and was very helpful setting up this business. For example, he paid us on the first of every month -- the day he got our bill -- so we could build up essential working capital."
Susan Ganz, CEO, Lion Bros., Owings-Mills-based manufacturer and distributor of embroidered emblems, etc., stated, "My first business principle is that we want our employees to be as satisfied as our customers. In fact, we treat our people as our 'best' customers. Second, I have developed an organization filled with integrity. Third, we're continually innovative. You know, in any business if you don't go ahead, you go behind -- there's no standing still. We always prepare for the worst, but we give it our best to focus our energies on the future."
Ticker Note: It's interesting to observe that both CEOs stressed consideration for employees as their first success principle.
THINKING OF LEAVING?
If you're considering leaving your job because of boredom, frustration, depression, dull co-workers, etc., think twice. National Business Employment Weekly, Sept. 23, runs a good story, "The Itchy-Feet Syndrome," subtitled, "When work-related problems seem insurmountable, changing jobs may not be the best solution." Excerpts: "Quitting in haste is a strategic error that has marred many fine careers . . . even the most wonderful job can seem dreadful if you're over tired, and moving to another firm won't solve your problem after the first burst of enthusiasm . . . every office has difficult people, but don't jump just to make a clean break . . . before you float your resume, consider renegotiating your position or taking a temporary leave of absence or vacation."
And under "Employment Briefs," another article in the same publication says, "There's bad news for Christmas; jobs may be scarce this winter. Think hard before quitting your job any time soon. The job market appears likely to worsen, a recent survey shows. Employers predict labor market demand will soften through the end of the year."
"Before buying a new business, check on company history, management tasks, financial exposure, competitive position, people, location, company products and services." (Success, July-August) . . . "Why Be Honest If Honesty Doesn't Pay?" is worth reading in Harvard Business Review, September-October. ("Conscience, not calculation, explains why most business men and women keep their word and deal fairly. There's no evidence that honesty pays.") . . . "Don't let clutter accumulate; if you don't use it, throw it away -- don't keep something just because it's good." (How to Conquer Clutter by Stephanie Culp, $10.95) . . . "Courage is the power to let go of the familiar." (Bits & Pieces).